The Challenges Of Field Service Workflows
If your field service division still uses outdated systems and workflows you are missing out on measurable benefits in terms of customer satisfaction, service capacity and productivity, as well as field service staff retention.
FieldConnect delivers software for mobile field service providers. Our Field Service Solutions improve customer satisfaction, increase service revenue, and bring your field service workflow up to date.
Field Service challenges you may be facing include:
- Technicians who are wary or reluctant to change to a modern digital system
- Legacy field service solutions that still rely on paper, faxes, and email
- Diminished efficiency due to duplicated data entry and errors
- Poor technician productivity due to the need for frequent office visits
- Low field service technician morale
- Angry and frustrated customers
Complete Field Service Solutions From FieldConnect
FieldConnect offers a full suite of Mobile Workforce management tools:
Introducing our Platinum Service Bundle which includes:
Additional Products include:
FieldConnect transforms your field service process. Your technicians shift from the perimeter of your company to the center of your value proposition. Your field service division increases capacity without adding to the field service headcount. It is easy to learn and use, linking remote technicians into your accounts and inventory systems.
Communication creates collaboration with FieldConnect. Your technicians sync with your common database in real-time. The solution gives you unparalleled integration to MS Office 365, MS Teams, and MS Power BI. Your field service technicians deliver results for your customers, at reduced cost levels, heightened productivity, and enhanced customer satisfaction.
FieldConnect Solution Features
Schedule & Dispatch
Validate technician time-on-site with GPS
Online customer portal with easy support
Eliminate Paper/Attach Files/Forms
No more manual time cards
Track billable hours to the minute
Use Any Device/Easy to Use
Works with any mobile and desktop devices
Get Paid Faster/Invoicing on-Demand
The Frictionless Customer Journey For Field Service
Frequently Asked Questions
How long does it take to sync remote devices to the back offices with FieldConnect?
FieldConnect syncs wirelessly with your back office in real time. So, when your field service technicians can update account histories and billing logs, the company database and accounts update right away. Technicians do not need to visit the office, and nobody has to wait for a batch syncing schedule.
What if there is no wireless connection, do my techs have to stop working?
Your technicians can work offline or at sites with poor wireless reception. FieldConnect will sync once it reestablishes the connection.
Are there restrictions on mobile hardware and software I can use with FieldConnect?
With FieldConnect, your choices are not limited to specific mobile hardware and software, you can work with your preferred equipment brands and vendors.
Are there any manual processes involved in connecting to the back office?
FieldConnect’s Complete Field Service Solution connects directly with your company database and gives you the full functionality of the ERP/Accounting Extension Module. It eliminates all manual processes such as double entry of information, which ensures accurate and up-to-date reporting. Plus this replacement solution communicates with all of your related departments to integrate your field service team into the core operations of your business.
Can FieldConnect help me increase the capacity of my field service division without adding personnel?
With a mobile field service solution from FieldConnect, you can add more service calls without adding more field service technicians and supporting staff.
We had a disappointing change-management experience in the past. How steep is the FieldConnect learning curve?
FieldConnect is easy to learn and use, improving field technician adoption, making the time and material capture process simple, and eliminating inaccuracies and errors.
Want To Know More? Let’s Talk.
Take the next step and find out how FieldConnect accelerates a field service businesses like yours. Contact FieldConnect to schedule a demo or find out how our solutions bring new operational efficiencies, lower costs, and better outcomes.