The Complete Field Service Solution

Superior Mobile Field Service Management Solutions for Mobile Workforce Performance Since 2002

The Challenges Of Field Service Workflows

If your field service division still uses outdated systems and workflows you are missing out on measurable benefits in terms of customer satisfaction, service capacity and productivity, as well as field service staff retention.

FieldConnect delivers software for mobile field service providers. Our Field Service Solutions improve customer satisfaction, increase service revenue, and bring your field service workflow up to date.

Field Service challenges you may be facing include:

  • Technicians who are wary or reluctant to change to a modern digital system
  • Legacy field service solutions that still rely on paper, faxes, and email
  • Diminished efficiency due to duplicated data entry and errors
  • Poor technician productivity due to the need for frequent office visits
  • Low field service technician morale
  • Angry and frustrated customers

Complete Field Service Solutions From FieldConnect

FieldConnect transforms your field service process. Your technicians shift from the perimeter of your company to the center of your value proposition. Your field service division increases capacity without adding to the field service headcount. It is easy to learn and use, linking remote technicians into your accounts and inventory systems.

Communication creates collaboration with FieldConnect. Your technicians sync with your common database in real-time. The solution gives you unparalleled integration to MS Office 365, MS Teams, and MS Power BI. Your field service technicians deliver results for your customers, at reduced cost levels, heightened productivity, and enhanced customer satisfaction.

Solution Features

Increase Capacity

Increase service capacity without adding staff

Increase field service revenue and profit margins

Attach Files

Attach files and photos to service calls

Information transparency means

Locate Technicians

Validate technician time-on-site with GPS

Find lost time and increase billing credibility

Use Any Device

Works with any mobile and desktop devices

Use your preferred technology brand

Eliminate Paper

No more manual time cards

Simplify supervision and reduce billing disputes

Easy To Use

Easy to learn and use for all employees

Technician buy-in increases staff retention

No Updates

Software remotely updated without IT

Redeploy time saved as new field service capacity time

Use a Customer portal

Online customer portal with easy support

Self-service saves time and delights customers

Capture Signatures

Capture customer signatures onsite and online, instantly

Reduced billing disputes to get paid faster

Capture Everything

Simplify time and materials capture

Less workflow friction means greater cost savings

Track Time

Track billable hours to the minute

Capture more billable time and labor

Use Dashboards

Create custom dashboards for different roles

Clear oversite delivers decision-making confidence

Save Money

Low up-front investment cloud solution

Less cost and higher productivity for increased return on investment

Analytics Dashboard

Capture the big picture perspective

Less cost and higher productivity for increased return on investment

Field Service Management

Service Management

Ensure consistent service quality

Less cost and higher productivity for increased return on investment

Manage PM Contracts

Drive team accountability

Less cost and higher productivity for increased return on investment

Building Controls Field Service Management

Schedule and Dispatch

Deliver service frictionlessly

Less cost and higher productivity for increased return on investment

Office 365 Integration

Seamless productivity integration

Less cost and higher productivity for increased return on investment

Companies Like You

FieldConnect syncs wirelessly with your back office in real time. So, when your field service technicians can update account histories and billing logs, the company database and accounts update right away. Technicians do not need to visit the office, and nobody has to wait for a batch syncing schedule.

Your technicians can work offline or at sites with poor wireless reception. FieldConnect will sync once it reestablishes the connection.

With FieldConnect, your choices are not limited to specific mobile hardware and software, you can work with your preferred equipment brands and vendors.

FieldConnect’s Complete Field Service Solution connects directly with your company database and gives you the full functionality of the ERP/Accounting Extension Module. It eliminates all manual processes such as double entry of information, which ensures accurate and up-to-date reporting. Plus this replacement solution communicates with all of your related departments to integrate your field service team into the core operations of your business.

With a mobile field service solution from FieldConnect, you can add more service calls without adding more field service technicians and supporting staff.

FieldConnect is easy to learn and use, improving field technician adoption, making the time and material capture process simple, and eliminating inaccuracies and errors.

FAQs

Companies Like You

Want to Know more? Let’s Talk.

Take the next step and find out how FieldConnect accelerates a field service businesses like yours. Contact FieldConnect to schedule a demo or find out how our solutions bring new operational efficiencies, lower costs, and better outcomes.