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FieldConnect maintains standard support hours between 5:00am – 5:00pm Monday to Friday, Pacific Time excluding all public holidays.
FieldConnect provides a telephone line to respond to support requests. The support telephone line is staffed during the hours of 5:00am-5:00pm PT Monday to Friday, excluding all public holidays.
FieldConnect provides email support between 5:00am-5:00pm PT Monday to Friday, excluding all public holidays. The email address is firstname.lastname@example.org.
All voicemails and emails submitted after daily business hours or on weekends or holidays will receive a response during the next normal business day.
Helping You Is Our Main Objective
Step 1: Creating a plan with you
FieldConnect works with you to create the right plan for your business and industry. We develop a comprehensive onsite field services impact assessment. The roadmap will include all of the office productivity integrations to which your solution will connect, as well as all database, accounting systems, and modules that must work together to optimize the solution. Finally, we plan for the impact that adopting FieldConnect will have on your field service personnel and how to ensure the transition will be a positive experience.
Step 2: What to expect during deployment
FieldConnect provides full onsite implementation support. Because FieldConnect solutions are cloud-based, The demands on your IT team and the impact on your IT footprint will be minimal. Additionally, you will have the latest updates from the start. Our goal is always to ensure a smooth and uneventful process. We set you up for immediate and measurable wins with your FieldConnect mobile field services solution, and we will be with you every step of the way.
Step 3: Ensuring the solution is adopted by your team
We know that mobile field services teams find it stressful transitioning to new operational systems. FieldConnect is designed to be easy to implement, but we will be there to advise, guide, and help. Field service technician buy-in is a vital factor that will drive success. We lead technicians, dispatchers, and support staff through the transition process. We help them see the advantages and benefits of FieldConnect’s mobile field service solutions bring to them, and how customers will appreciate them more with FieldConnect in their hands.