End-Customer Service Portal
Our customer portal is a web-based platform that allows customers to interact with their end-customers. We provide a customer portal for our customer’s customers. The end-customer can access a range of services, including scheduling service appointments, tracking the status of existing service requests, and accessing service history and documentation.
INCREASE CUSTOMER RETENTION
Why Customer Portals Are Important
Having a customer service portal is important because it provides customers with a convenient and efficient way to interact with the company. The portal enables customers to access a range of services without the need for phone calls or emails. The customer service portal also provides customers with real-time updates and notifications, allowing them to stay informed about the status of their service requests. It also helps to reduce administrative work for field service companies. You can also track end-customer interactions and feedback, companies can identify areas for improvement and make informed decisions about their operations.
How FieldConnect Provides End-Customer Portals For Our Customers
FieldConnect provides a customer portal through our platform. The portal typically requires customers to create an account with their contact information and login credentials. Once logged in, customers can access a range of self-service options. The customer portal provides customers with real-time updates and notifications, allowing them to stay informed about the status of their service requests. The portal can also provide customers with estimated service times and technician arrival times, improving transparency and reducing frustration.
FieldConnect’s customer portal enables customers to access self-service options and real-time updates on the status of their service requests.