Scheduling and Dispatching
Assign and manage work orders and appointments of field technicians using FieldConnect. Create a schedule for each technician, taking into account their availability, skills, work crew assignment, location, and other attributes. Sort using our calendar view and assign techs to specific jobs in an easy-to-use interface.
THE ULTIMATE TECHNICIAN PLANNING TOOL
FieldConnect provides the necessary tools for dispatching technicians to different locations, tracking their progress on a job, and communicating with them in real-time. This allows companies to optimize the use of their technicians and ensure that customer needs are met in a timely and efficient manner. Proper dispatching allows companies to quickly and efficiently respond to customer requests and dispatch the closest technician to the job site, reducing travel time and costs. FieldConnect also allows for real-time monitoring and tracking of technician’s progress, which enables companies to make sure that the job is completed on time and to the customer’s satisfaction.
Assign the right technician with the right skills to the right job. Reduce the likelihood of errors while properly utilizing a technician’s time.
Easy access to all the jobs in process is critical for dispatchers in a field service company to manage their resources effectively and ensure that all jobs are completed on time. Dispatchers are responsible for assigning technicians to jobs, tracking their progress, and managing customer expectations. Without easy access to all the jobs in process, dispatchers may miss critical information, such as the status of a job or the technician’s location, which could lead to delayed or missed service appointments and ultimately affect customer satisfaction.
Having access to all the jobs in process, dispatchers can prioritize tasks and assign technicians based on their availability and proximity to the job site. This helps to ensure that jobs are completed efficiently and on time, minimizing any disruption to the customer’s operations. Dispatchers can also provide customers with accurate updates on the status of their jobs, helping to build trust and improve customer satisfaction.
FieldConnect provides dispatchers the ability to identify trends and patterns in their operations, enabling them to optimize their scheduling and resource allocation. By analyzing the data from completed jobs, dispatchers can identify areas for improvement, such as scheduling more technicians during peak times or prioritizing urgent jobs to reduce wait times for customers. This helps to improve the overall efficiency of the company’s operations and increase profitability.
We provide dispatchers in hvac, electrical, plumbing, mechanical and other field service companies to effectively manage their resources, ensure timely completion of jobs, and improve customer satisfaction. With accurate and up-to-date information, dispatchers can optimize their scheduling and resource allocation, provide customers with accurate updates, and identify areas for improvement in their operations.
Increase Productivity And Reduce Costs.
Scheduling and dispatching technicians using FieldConnect helps empower your dispatchers. Increase work product efficiency by scheduling resources more effectively. Ensure customers needs are met in a timely manner. Dispatchers can view all work orders in process, which work crews are assigned to a specific job and assign next steps to complete work at a high level of quality.
Using FieldConnect allows for better time utilization of field techs. Take a view of all active work orders for an entire organization on a one, three, or seven-day timeframe. View simple or complex details needed to help increase productivity. To get the day started, dispatchers can view a resource board that allows them to dispatch the closest technician to any job site. This allows companies to respond quickly to customer requests and reduce travel time (and costs). This helps to improve customer service, customer retention, and customer satisfaction. And the job board is also color-coded by job type and status, allowing real-time monitoring and tracking of technician’s progress.
The back-office and administrative team members also have a reduced workload as a result of using FieldConnect’s dispatching functionality. FieldConnect can set notifications and alerts for work orders, reducing the administrative workload and freeing up resources for other tasks.
Increased visibility for your dispatch team with a centralized view of all jobs, technician locations, and technician availability, giving managers and dispatchers the visibility they need to make informed decisions.
FieldConnect’s scheduling and dispatching functionality allows dispatchers to route technicians and schedule resources in calendar view with advanced sorting options.