Measure Field technician Performance

How to measure performance of field technicians

For many service providers with mobile field technicians, there’s always a question of “How productive are my field team units?” Measuring field technician performance is more than just “Did the customer’s problem get fixed?” There’s also determining the effectiveness of the solution, each technician’s time management capabilities, and whether each tech is performing to the […]

reduce field service business costs

Ways to reduce costs as a field service company

Technician dispatches are the biggest revenue generators for field service organizations. The problem is that they can also be the largest source of costs, including vehicle expenses, labor costs, and opportunity costs due to not having technicians available for activities that produce your company revenue. Fortunately, there are modern solutions for these ongoing problems that […]

Guide: How To Create Better Customer Experiences

Field Service Guide: Creating Better Customer Experiences

DOWNLOAD GUIDE AS PDF As a field service business owner, manager, or foreman, there’s no shortage of people ready to dish out advice on how you could run your projects better. You may hear advice from your peers like, "Always have the best price," or "Give them more than what they're expecting." Generally speaking, this [...]

improve technician productivity with fieldconnect

Improve Technician Productivity With These Tips

Improve Technician Productivity With Mobile Field Solutions Paper-intensive processes and manual data entries cause delays, errors, and duplicates – mostly as a direct result of overworked technicians. By taking a more digital approach to field service management, your workers can work smart instead of working hard.  Nowadays, companies running field service operations can equip their [...]

Eliminate Field Service Paperwork

How to Eliminate Field Service Paperwork

How to Eliminate Field Service Paperwork Making transitions in life or business can be challenging to envision. Yet, these transitions stand to offer access and resources that can dramatically enrich the way we operate. Take, for example, how some of us hold onto a nostalgia for the days of gathering around a radio for our [...]

Best Practices for Creating Quotes in the Field

Best Practices for Creating Quotes in the Field The field service industry faces unique and rare challenges when it comes to quotes. It is an extraordinarily dynamic challenge that relies on accurate and timely information, refined collaboration, and advanced tools. All industries are posed with the complex task of determining quotes for their product or [...]

Fire Safety Contractor, Atlantic Constructors Meets Digital Efficiency

Dowload Case Study » COMPANY: Atlantic Constructors   FIELDCONNECT SOLUTIONS: FieldAccess: Mobile Work Order Application FieldProject: Project Time Entry FieldDirect: Customer Self-Service Portal FieldGateway: Dispatch & Resource Scheduling   INDUSTRIES: Fire Safety & Protection, HVAC & Plumbing, Electrical w/ LEED/Green Certification, and other Commercial/Industrial Construction   COMPANY SIZE: 1000-5000 Employees.   LOCATION: Headquartered in Richmond, [...]

good record keeping leads to good customer service

How to Provide Better Customer Service by Keeping Better Records

Jobs, parts, change requests and work orders can quickly take their toll on the unprepared field service business. The sheer amount of data one business has to track, especially at scale, can quickly become a nightmare without a good management plan. And surprisingly, some companies might still be using a paper system! Yeah, those thin […]

Turn your Field Techs into Your Secret Sales Weapon

Why Field Technicians Are Your Sales and Service Secret Weapon

Field service technicians — jack of all trades, master of...many? This is how we should start looking at our tech's capabilities when thinking forward in our businesses. Their value isn't just in their ability to install or repair — they're in the perfect position to grow your sales. After all, sales are the name of [...]

How To: Empower your customers

How to Empower Your Customers in the Field Service Industry

Your customers rely on you for lots of things — building new homes, inspecting gas lines, or even installing that new outlet behind their wall-mounted TV. Some industries need their customers to be dependent on them in order to prosper while others empower them to handle certain tasks on their own. Amazon went as far [...]