Improving Customer Experience as a Mechanical Technician The mechanical/HVAC industry is extremely competitive. Customers have a wide array of options when it comes to manufacturers, repair companies, and other players in this industry. As such, companies are always looking for any way to secure a competitive advantage over their rivals. Today, the wave of the […]
Technology is a wonderful thing—especially when it helps your bottom line. Technicians in various field service industries, at one point, used to have to visit a job site, take down project notes, and leave the customer waiting for days after their meeting to receive a project quote. This process was made even more challenging if […]
Bringing Digitalization into the Fire & Life Safety Industry The fire and life safety industry represents the first line of defense against the risks of fire damage. Fire alarms alone likely save thousands of lives each year, not to mention that the hastened response reduces property damage. However, fire and life safety is on […]
Experience the Difference with FieldConnect FieldConnect stands out amidst the competitors because we think differently. Our solutions are distinct from the field service resources you have known. We have years of experience and dedication to providing the most innovative software solutions. The list of features and benefits sets us apart from companies like MSI […]
Post-Pandemic Employer Guide for Re- Opening Office Space One of the biggest challenges companies are dealing with is how to re-open as Covid restrictions are lifted. Even as of the time of this writing (April 2021), the situation with COVID-19 is prone to rapid change. Some states are still struggling with vaccines rollout, while others […]
Customer Portals Help Improve Customer Retention in the Field Service Industry It doesn’t matter what business you’re in; customer retention is vital to your success. It leads to future business opportunities and is also much cheaper than attempting to bring in new customers. In fact, recent studies show that acquiring a new customer actually costs […]
Technology is a wonderful thing—especially when it helps your bottom line. Technicians in various field service industries, at one point, used to have to visit a job site, take down project notes, and leave the customer waiting for days after their meeting to receive a project quote. This process was made even more challenging if […]
How to Extend your Instance of Vista by Viewpoint with FieldConnect As a field service company, you already understand just how vital it is to have the right field service management software on hand to help you run your company efficiently. While many field service management tools are available to choose from, finding a tool […]
