Customer Communications
How to Improve Customer Communications You call your bank to check on a charge to your account that you do not recognize. “Please say or type your 16-digit account number,” says the automated voice. You dutifully oblige and then push the “3” button to reach a human. After a couple of minutes, a live voice [...]
Introduction to FieldProject
How FieldProject Can Help Your Field Service Business How can construction companies better manage their many projects, especially in today’s ever-changing work environment? While remote work is business-as-usual, given the nature of the construction industry, some of the changes that impact the way we work require new approaches to maintain efficiency and visibility to all [...]
The Building Blocks of Field Service
How LEGO and FieldConnect Changed the World In the days before electricity, Billund was an obscure Danish village, and Ole Kirk Christiansen was just a simple carpenter with ambition. As a young man, Christiansen turned his love of whittling and playing with wood into a business and, in 1916, he opened his own shop. While [...]
Customer Satisfaction & Retention
6 KPIs to Tell You If You’re On Track Given the nature of our connected world and the impact of technological advances, it is little wonder that customer experience and satisfaction have risen to the top of the list of differentiators for so many companies. In many instances, customer satisfaction can be measured directly, via […]
Native integration to Corval’s ERP, Vista by Viewpoint, is key for leveraging the true power of mobile workforce management solutions.
Native integration to Corval’s ERP, Vista by Viewpoint, is key for leveraging the true power of mobile workforce management solutions. Challenge Corval initially purchased a third party field service solution that was designed to operate independent of an ERP. However, integration with Corval’s ERP, Vista by Viewpoint, was critical to providing its technicians’ with real-time […]
Mechanical & HVAC contractor, James CRAFT & Son Inc., drives companywide efficiency and accuracy with FieldConnect
Mechanical & HVAC contractor, James CRAFT & Son Inc., drives companywide efficiency and accuracy with FieldConnect Founded in 1900, James CRAFT & Son Inc. is a family-owned and operated mechanical and HVAC contractor based in Manchester, Pennsylvania. Recognized for delivering top-quality craftsmanship, the company provides HVAC, plumbing, electric, sheet metal fabrication, service, design/build, and custom […]
HVAC Contractor Improves Service with RealTime Workflows Using FieldConnect
HVAC Contractor Improves Service with RealTime Workflows Using FieldConnect Admore Air Conditioning Corp., based in Yonkers, New York was first incorporated in 1946 and has since been providing Heating, Ventilation, and Air Conditioning service to customers in the New York and New Jersey areas. The company is owner-operated and completely hands-on in all aspects of construction, […]
Maxson Adopts New Technology to Address Mobile Workforce Efficiency
Maxson Adopts New Technology to Address Mobile Workforce Efficiency By implementing a field service management solution, Maxson Associates is experiencing improved efficiency and massive reduction in paper-based processes. The company can now verify completion of service calls in real time and kick off the invoicing process immediately, reducing the billing cycle substantially. Invoicing now occurs in days, rather than […]
Clint Mathis – Employee Spotlight
Clint Mathis – Employee Spotlight Name: Clint Mathis Title: Sales Manager Tenure at FieldConnect: 1 year, 1 month What is your role, in a nutshell? I am part of the sales team and have responsibility for the Western half of North America. I manage the sales process from first contact all the way through to getting the commitment from the prospect. This […]