The Best Solutions For Going Touchless In A Post-Pandemic Society
Transition To Touchless Operations With Modern Field Service Technologies Many field service companies are now operating with a skeletal workforce because of COVID-19. Between reduced manpower and major safety concerns, on-site appointments are no longer the best method of servicing customers. To rise to the challenges of the “new normal”, industries are now transitioning into [...]
How Technology Can Help You Manage Your Mobile Workforce
Manage Your Mobile Workforce With Cloud-Based Technology According to a recent global study, businesses that use digital management tools experienced a 67% increase in their overall productivity. They also observed a 43% increase in revenue growth, proving that mobile flexibility is the key to better customer service, performance, and profits. If you want to deliver [...]
Top Challenges Field Service Companies Face And How To Avoid Them
How To Avoid The Most Common Mistakes Made By Field Service Operations Field service organizations require clear, consistent, and cohesive coordination to function properly, especially since most jobs are time-sensitive. Unfortunately, manual management systems leave plenty of room for human error and delays – leading to unsatisfied customers and reduced client loyalty. According to a [...]
How Mobility Allows You To Run Field Service Operations From Your Phone
Running a Field Service Operation from a Mobile Device More than 62% of field service organizations are using mobile phones to support their technicians and customers with a BYOD (bring your own device) approach to business. Transitioning from traditional offline management systems to an interconnected cloud-based network with limitless mobility increases your capabilities. This results [...]
Qualities To Look For In A Modern Field Service Organization
Essential Features For Improving Field Service Organizations During A Pandemic Businesses recovering from the economic impacts of COVID-19 can benefit greatly from an end-to-end field management software. As the pandemic continues, more and more companies are upgrading to cloud-based field management software to enhance productivity and customer experience without compromising safety. In today’s climate, embracing [...]
How Going Paperless Can Improve Customer Experience During The Pandemic
Go Paperless To Improve Customer Experience Businesses are faced with many challenges during the pandemic, especially in terms of delivering an optimal customer experience. In response to the changes brought about by the coronavirus, companies are discovering innovative ways to meet their customers’ growing needs. These days, processes involving heavy paperwork are proving to be [...]
How To Increase Customer Retention Through Field Service Management Software
Digitizing Field Service Management To Improve Customer Retention Empowering your customers is key to inspiring loyalty among them. This loyalty, expressed as customer retention, comes with very measurable benefits – retaining an additional 2% of your existing customers can yield similar results to cutting costs by 10%. Providing this empowerment means that you must upgrade [...]
Protecting Customers and Employees with Mobile Workforce Software
Mobile Workforce Software: Digital Methods To Protect Customers And Employees From COVID-19 The COVID-19 pandemic has had a significant impact on every industry imaginable, but perhaps the most affected are those that require some form of face-to-face interaction with customers. These include restaurants, retail – and of course, field service. The field service industry must [...]