improving the customer experience for mechanical technicians

Improving Customer Experience as a Mechanical Technician

Improving Customer Experience as a Mechanical Technician The mechanical/HVAC industry is extremely competitive. Customers have a wide array of options when it comes to manufacturers, repair companies, and other players in this industry. As such, companies are always looking for any way to secure a competitive advantage over their rivals. Today, the wave of the […]



increase sales with mobile quotes

Mobile Quoting Apps Can Help Increase Your Sales

Technology is a wonderful thing—especially when it helps your bottom line. Technicians in various field service industries, at one point, used to have to visit a job site, take down project notes, and leave the customer waiting for days after their meeting to receive a project quote. This process was made even more challenging if […]



Fire and Safety Industry

Bringing Digitalization into the Fire & Life Safety Industry

  Bringing Digitalization into the Fire & Life Safety Industry The fire and life safety industry represents the first line of defense against the risks of fire damage. Fire alarms alone likely save thousands of lives each year, not to mention that the hastened response reduces property damage. However, fire and life safety is on […]



FieldConnect Differentiators vs. MSI Data

FieldConnect Differentiators – Part 1: MSI

  Experience the Difference with FieldConnect FieldConnect stands out amidst the competitors because we think differently. Our solutions are distinct from the field service resources you have known. We have years of experience and dedication to providing the most innovative software solutions. The list of features and benefits sets us apart from companies like MSI […]



FieldConnect Guide to Re-Opening Office Space Post-Pandemic

Guide to Re-Opening your Office Space Post-Pandemic

Post-Pandemic Employer Guide for Re- Opening Office Space One of the biggest challenges companies are dealing with is how to re-open as Covid restrictions are lifted. Even as of the time of this writing (April 2021),  the situation with COVID-19 is prone to rapid change. Some states are still struggling with vaccines rollout, while others […]



customer portals are important

Customer Portals Help Improve Customer Retention in the Field Service Industry

Customer Portals Help Improve Customer Retention in the Field Service Industry It doesn’t matter what business you’re in; customer retention is vital to your success. It leads to future business opportunities and is also much cheaper than attempting to bring in new customers. In fact, recent studies show that acquiring a new customer actually costs […]



increase sales with mobile quotes

Mobile Quoting Apps Can Help You Increase Your Sales

Technology is a wonderful thing—especially when it helps your bottom line. Technicians in various field service industries, at one point, used to have to visit a job site, take down project notes, and leave the customer waiting for days after their meeting to receive a project quote. This process was made even more challenging if […]



Using Technology in Field Service Companies

Changing Technology in the Field Service Industry

How Updated Technology Can Save Your Field Service Company Big Within the field service industry, there are many moving parts. Technicians are out on calls, customers need quotes and invoices, and management has to keep track of it all. Paper methods of handling these pieces are becoming more and more outdated with new technological advances [...]


Field Service Inspection Using Vista and FIeldconnect

Extending Vista by Viewpoint Systems for Field Service Management

How to Extend your Instance of Vista by Viewpoint with FieldConnect As a field service company, you already understand just how vital it is to have the right field service management software on hand to help you run your company efficiently. While many field service management tools are available to choose from, finding a tool […]



improve technician productivity with fieldconnect

Improve Technician Productivity With These Tips

Improve Technician Productivity With Mobile Field Solutions Paper-intensive processes and manual data entries cause delays, errors, and duplicates – mostly as a direct result of overworked technicians. By taking a more digital approach to field service management, your workers can work smart instead of working hard.  Nowadays, companies running field service operations can equip their [...]