At FieldConnect we have put together a comprehensive resource that is full of extremely valuable and up to date information pertaining to the field service industry. Our experience and knowledge of the needs of field service providers have allowed us to bring that information to you through the FieldConnect Blog. We will continue to update and add to the information as time goes on. Our priority is that you have a resource to turn to when looking to improve or enhance your field service operation. The mobile field service is something that is here to stay so why not take advantage of the best technology and knowledge to you as part of the FieldConnect Blog. Along with information about the field service industry you will read how FieldConnect’s anywhere, anytime solution can help your company enhance their field service operation. If you would like to learn more about FieldConnect simply request a demo and one of our team members will be in touch shortly.
Customer Communications You call your bank to check on a charge to your account that you do not recognize. “Please say or type your 16-digit account number,” says the automated voice. You dutifully oblige and then push the “3” button to reach a human. After a couple of minutes, a [...]
Introduction to FieldProject How can construction companies better manage their many projects, especially in today’s ever-changing work environment? While remote work is business-as-usual, given the nature of the construction industry, some of the changes that impact the way we work require new approaches to maintain efficiency and visibility to all [...]
How LEGO and FieldConnect Changed the World In the days before electricity, Billund was an obscure Danish village, and Ole Kirk Christiansen was just a simple carpenter with ambition. As a young man, Christiansen turned his love of whittling and playing with wood into a business and, in 1916, he [...]
Customer Satisfaction and Retention – 6 KPIs to Tell You If You’re On Track Given the nature of our connected world and the impact of technological advances, it is little wonder that customer experience and satisfaction have risen to the top of the list of differentiators for so many companies. [...]
KPIs and the Autonomous Vehicle So, you’re finally ready to purchase an autonomous vehicle! You go to the dealership and climb into the shiny, red car that you pre-ordered. The representative gets your signature (electronically, of course), shows you the owner’s manual, goes over a few of the main features [...]
What does the Digital Workplace mean for Field Service? – Part 2 In Part 1 of this blog post, we discussed some of the benefits of adopting the digital workplace. We also identified one of the key issues – what this transformational journey looks like in the context of your [...]