4 Tips For Remote Field Service Management

Effective field service management involves the interaction of many moving parts, such as dispatching service technicians to the field or working with a warehouse full of required parts for repairs. Unfortunately, the challenges of field service management have been amplified in the post-COVID landscape, where a large-scale remote transition across many industries has happened with [...] November 14, 2022  |  Author: Mike Johnson

Preventing Data Loss in the Field Service Industry

The Internet of Things (IoT)—and the growth of digital solutions broadly—have had a significant impact on the creation, distribution, and security of data. Data is now far easier to generate, with a breadth of nuances beyond most of our imaginations. From the raw data collected to the resulting data produced from analyzing this aggregate information, [...] November 1, 2022  |  Author: Mike Johnson

How To Increase Customer Retention Through Field Service Management Software

Digitizing Field Service Management To Improve Customer Retention Empowering your customers is key to inspiring loyalty among them. This loyalty, expressed as customer retention, comes with very measurable benefits – retaining an additional 2% of your existing customers can yield similar results to cutting costs by 10%. Providing this empowerment means that you must upgrade [...] October 6, 2022  |  Author: Mike Johnson

Why Field Technicians Are Your Sales and Service Secret Weapon

Field service technicians — jack of all trades, master of...many? This is how we should start looking at our tech's capabilities when thinking forward in our businesses. Their value isn't just in their ability to install or repair — they're in the perfect position to grow your sales. After all, sales are the name of [...] September 29, 2022  |  Author: Mike Johnson

Tips for ensuring dispatchers maintain scheduling

Tips for Ensuring Dispatchers Maintain Scheduling The role of dispatch in the field service industry cannot go understated. Dispatchers are at the center of successful field service organizations. Many allusions to other professions can help us understand the critical and dynamic role dispatch teams fulfill in their support of a business’s operations. Let’s explore two. [...] September 16, 2022  |  Author: Mike Johnson

Field Service Technician Scheduling Tips

Field Service Technician Scheduling Tips Few industries rely on scheduling management in the same way as field service businesses. Being skilled and strategic at managing schedules is a necessary and critical function for any business that relies on field service technicians and other similar types of employees. The typical office job may have a wave—or [...] August 14, 2022  |  Author: Mike Johnson

How to measure performance of field technicians

For many service providers with mobile field technicians, there’s always a question of “How productive are my field team units?” Measuring field technician performance is more than just “Did the customer’s problem get fixed?” There’s also determining the effectiveness of the solution, each technician’s time management capabilities, and whether each tech is performing to the […]

July 10, 2022  |  Author: Mike Johnson

Ways to reduce costs as a field service company

Technician dispatches are the biggest revenue generators for field service organizations. The problem is that they can also be the largest source of costs, including vehicle expenses, labor costs, and opportunity costs due to not having technicians available for activities that produce your company revenue. Fortunately, there are modern solutions for these ongoing problems that […]

June 21, 2022  |  Author: Mike Johnson