Employee Spotlight Archives

Clint Mathis – Employee Spotlight

Name: Clint Mathis

Title: Sales Manager

Tenure at FieldConnect: 1 year, 1 month

What is your role, in a nutshell? I am part of the sales team and have responsibility for the Western half of North America. I manage the sales process from first contact all the way through to getting the commitment from the prospect. This includes providing demos of the solution and negotiating terms.

What is your current priority? I am currently focused on engaging as many prospects as possible. So many companies can benefit from the FieldConnect solution and I’m trying to tell all of them! Selling a field service management solution is somewhat complex and can take a while to get from first contact to close. So, the more “seeds” I plant now will yield better results in the future. With a new evolution of our solution on the horizon, I want to be well-positioned to win a lot of business now, as well as down the road.

What his boss says. “Clint has a tenacity that demonstrates why he has achieved such success in everything he does,” says Keegan Conrey, VP of Sales and Marketing at FieldConnect. “By the same token, Clint has a great, low-key approach to sales, allowing him to engage prospects without being overbearing. Maybe it’s the Southern roots, but he can get a prospect on the phone, and by the end of the conversation, he’s become their best friend!”

What does a typical weekend look like for you? I have four great kids and a wonderful wife, so weekends are definitely family time. We love to go camping, and have discovered a number of local campgrounds where we can be right by the beach. The kids have their activities, too, so we’re often running around getting them to those.

Something about you that no one would guess: I used to play professional soccer, including a stint on the U.S. national team for the 2002 FIFA World Cup, where I scored a goal that gave us a 1-1 draw against host country South Korea. I was also part of the Real Salt Lake team that won the MLS Cup in 2009. Occasionally, I do color commentary on TV for the LA Galaxy.

Samir Patel – Employee Spotlight

Name: Samir Patel

Title: Customer Support Engineer

Years at FieldConnect: 2 years

What is your role, in a nutshell? I am part of the customer-facing team here at FieldConnect. I answer support calls and emails and resolve customers’ technical issues. If the issue is a software defect, I document that and pass it along to the development team. If it’s something else, I walk through the issue with the customer until we get it resolved. I also work on updates – both from us, as well as the partners we integrate with. About half of my workload is related to issues that come up related to our software, and the other half usually has something to do with one of the ERP systems we integrate with.

What is your current priority? My current priority is getting the support tickets closed as quickly as possible. I realize that our product plays an important role in our customers’ business and that keeping everything up and running is critical. I always follow up with customers, as well, to make sure that everything is working smoothly after resolution.

What does a typical weekend look like for you? I am usually spending time with my family. They like going shopping and going to malls, so that’s often where you’ll find me. Otherwise, you might find me gardening.

Something about you that no one would guess: I am a sports nut. I’ll watch almost any sport, as long as it’s legitimate. So, I’m not a big fan of the WWE and other pseudo-sports (sorry, WWE!).