For Plumbing Companies

Plumbing Services Software for Scheduling & Job Tracking

Improve Efficiency in the Plumbing Industry

Aging pipes and a changing workforce will make matching capacity to demand one of the most significant challenges faced by the industry. The plumbing field service companies that succeed in the next few years will be those that deploy resources most efficiently, capture information comprehensively, and deliver services transparently.

Challenges For The Plumbing Industry

Both commercial and residential customers prefer the field service providers that produce superior experiences and include online accessibility. They are tech-savvy and reward exceptional service, but they also vent their frustrations through online comments and reviews.

Plumbing customers appreciate field service technicians who have the tools to make first-time fixes, can take payments, and quote for additional work onsite. Additionally, water conservation is now a priority issue for many customers. So, they want timely repairs that prevent excessive water wastage.

These changes take place as competition is growing within the industry at the same time that the demand for qualified plumbing technicians is growing. Achieving maximum employee retention and job satisfaction are vital to support service capacity.

How FieldConnect Solutions Can Help Your Plumbing Company

The mobile field service solutions from FieldConnect can make plumbing technicians heroes in the customers’ eyes while connecting them to internal team members in real time. FieldConnect includes an online portal that allows customers to check orders, book appointment, and answer billing questions unassisted.

  • Service Vehicle Tracking
  • Work Order Scheduling
  • Estimates & Invoicing

Plumbing technicians using FieldConnect can quote additional services and take payments on their digital devices, order parts, and get the job done faster. You increase your capacity to deliver service without expanding your team. FieldConnect is easy to learn and implement, which fosters team buy-in and field service employee retention.

The Frictionless Customer Journey For Field Service

Solution Features

Increase Capacity

Increase service capacity without adding staff

Increase field service revenue and profit margins

Attach Files

Attach files and photos to service calls

Information transparency means

Locate Technicians

Validate technician time-on-site with GPS

Find lost time and increase billing credibility

Use Any Device

Works with any mobile and desktop devices

Use your preferred technology brand

Eliminate Paper

No more manual time cards

Simplify supervision and reduce billing disputes

Easy To Use

Easy to learn and use for all employees

Technician buy-in increases staff retention

No Updates

Software remotely updated without IT

Redeploy time saved as new field service capacity time

Use a Customer portal

Online customer portal with easy support

Self-service saves time and delights customers

Capture Signatures

Capture customer signatures onsite and online, instantly

Reduced billing disputes to get paid faster

Capture Everything

Simplify time and materials capture

Less workflow friction means greater cost savings

Track Time

Track billable hours to the minute

Capture more billable time and labor

Use Dashboards

Create custom dashboards for different roles

Clear oversite delivers decision-making confidence

Save Money

Low up-front investment cloud solution

Less cost and higher productivity for increased return on investment

FieldConnect manages the entire field service workflow, from initial bookings and dispatch, to service delivery and follow-up. Technicians receive everything they need to know about the customers wirelessly and quickly, including names and account histories. Customers can follow the progress of their appointments online with the FieldConnect customer portal.
With FieldConnect, your technicians can easily attach documents and photos to a service call while on site and in real time, which improves the customer experience, builds trust, and accelerates the billing cycle.

Real-time connectivity allows your technicians to create accurate quotes from inventory stock levels and pricing, while they are still with the customer.

Mobile field service solutions from FieldConnect integrate with your payment processing solution. So your technicians can take payments immediately, while they are with the customer. Additionally, with FieldConnect, technicians can capture customer signatures and provide timely service reports to customers, reducing the number of invoice disputes.

FieldConnect enables your technicians to capture equipment, safety, compliance data through custom forms. A solution from FieldConnect automates how you handle compliance so you can meet and exceed all of your business and regulatory requirements.

FAQs

Companies Like You

Want to Know more? Let’s Talk.

Take the next step and find out how FieldConnect accelerates a field service businesses like yours. Contact FieldConnect to schedule a demo or find out how our solutions bring new operational efficiencies, lower costs, and better outcomes.