Manage Your Workforce Effortlessly & More Effectively
There are many industries not mentioned on this site that can benefit from a mobile field service solution from FieldConnect. If your company sends out field service technicians to customer sites, you can integrate the team more closely with your ERP/Accounting system. FieldConnect provides the resources to extend your field service capacity without expanding your team, delight customers with superior service, and capture operational and compliance data for more in-depth executive insights.
Mobile Field Service Challenges
Field Services Workforce providers must prioritize controlling costs and do more with less. Poorly documented service histories and duplicated data entry push up company costs and cause delays due to errors. At the same time, many industries are experienced greater compliance and reporting demands from regulators.
Your mobile field services company demonstrates its worth by delighting customers with prompt and professional service. Both commercial and residential customers appreciate transparent and accurate records for site service histories.
FieldConnect Solutions For Field Service Providers
Mobile field service solutions from FieldConnect can help Field Services Workforce companies adapt and expand in any industry. You can deliver outstanding customer experiences while connecting to back office support in real time and transforming how they provide service.
Customers log in to FieldConnect’s online portal check the status of orders, book service appointments, and answer billing questions without distracting your back office staff. Executives and managers create custom reports with FieldConnect to automate industry compliance reporting.
Field service technicians use FieldConnect with their digital devices on site to order inventory and update account histories. They can take payments and generate quotes for additional services. FieldConnect is easy to learn and implement, and experienced field service employees often become the solution’s most enthusiastic advocates.
Frequently Asked Questions
My industry is not on the list, can FieldConnect provide solutions for other industries?
Our Complete Field Service Solution connects directly with your company database and gives you the full functionality of the ERP/Accounting Extension Module. Plus this replacement solution communicates with all of your related departments to integrate your field service team into the core operations of your business.
Is it expensive to implement FieldConnect?
Not at all, you can implement and begin using FieldConnect’s cloud-based mobile field service solutions with a small initial investment and a reduced IT overhead going forward.
Can technicians update customer information or add documents to accounts?
With FieldConnect, your technicians can easily attach documents and photos to a service call while on site and in real time, which improves the customer experience, builds trust, and accelerates the billing cycle.
Can technicians quote new work with FieldConnect?
Real-time connectivity allows your technicians to create accurate quotes from inventory stock levels and pricing, while they are still with the customer.
What can FieldConnect do to help improve executive oversight?
FieldConnect’s robust reporting engine creates reports and dashboards that integrate data from multiple systems to help you measure, monitor, and improve the performance and profitability of your field service business.
In my industry, clients expect to know the status of their work orders and to be greeted by name when the technicians arrive. How does FieldConnect meet these demanding expectations?
FieldConnect manages the entire field service workflow, from initial bookings and dispatch, to service delivery and follow-up. Technicians receive everything they need to know about the customers, including names and account histories. Customers can follow the progress of their appointments online with the FieldConnect customer portal.
We provide field services in a regulated industry with demanding compliance standards, can FieldConnect help?
FieldConnect enables your technicians to capture equipment, safety, compliance data through custom forms. A solution from FieldConnect automates how you handle compliance so you can meet and exceed all of your business and regulatory requirements.
Commercial Equipment Tech Software Features
Schedule & Dispatch
Validate technician time-on-site with GPS
Online customer portal with easy support
Eliminate Paper/Attach Files/Forms
No more manual time cards
Track billable hours to the minute
Use Any Device/Easy to Use
Works with any mobile and desktop devices
Get Paid Faster/Invoicing on-Demand
Want To Know More? Let’s Talk.
Take the next step and find out how FieldConnect accelerates a field service businesses like yours. Contact FieldConnect to schedule a demo or find out how our solutions bring new operational efficiencies, lower costs, and better outcomes.