Customer Self Service Portal – a home for customers to request and track service.
In a time where self-service is the name of the game it is important for companies of all sizes to seize the opportunity to allow their customers to have control of their journey. By having a product that allows your customers to easily see details of their account you are showing them that you are a company to be trusted, which will encourage them to continue to work with you when future needs arise.
Don’t miss out on the opportunity to show your customers how much you care. Request a demo of the FieldDirect Self Service Customer portal TODAY.
Founded in 2002, FieldConnect enables organizations to leverage the power of mobility to enhance customer and employee engagement by providing anytime, anywhere access to information and resources.
Empower your customers with 24/7 access to real-time service call tracking, work order and invoice status; build loyalty and reduce service delivery costs.
Providing your Customers with a self-service portal is an easy way to build customer loyalty and provide instant feedback to client requests.
- Benefits of FieldDirect Customer Portal:
Use the Customer Service Portal as a sales tool to win new contracts and renew your existing ones at the push of a button
- Free up your dispatchers by allowing your customers to request service without ever picking up the phone
- Entrench yourself in your customer’s business by giving them online access to current work order status and maintenance history
Free up back-office staff and dispatching team members by providing customers a self-service portal.
Frequently Asked Questions
How long does it take to sync remote devices to the back offices with FieldConnect?
FieldConnect syncs wirelessly with your back office in real time. So, when your field service technicians can update account histories and billing logs, the company database and accounts update right away. Technicians do not need to visit the office, and nobody has to wait for a batch syncing schedule.
What if there is no wireless connection, do my techs have to stop working?
Your technicians can work offline or at sites with poor wireless reception. FieldConnect will sync once it reestablishes the connection.
Are there restrictions on mobile hardware and software I can use with FieldConnect?
With FieldConnect, your choices are not limited to specific mobile hardware and software, you can work with your preferred equipment brands and vendors.
Are there any manual processes involved in connecting to the back office?
FieldConnect’s Complete Field Service Solution connects directly with your company database and gives you the full functionality of the ERP/Accounting Extension Module. It eliminates all manual processes such as double entry of information, which ensures accurate and up-to-date reporting. Plus this replacement solution communicates with all of your related departments to integrate your field service team into the core operations of your business.
Can FieldConnect help me increase the capacity of my field service division without adding personnel?
With a mobile field service solution from FieldConnect, you can add more service calls without adding more field service technicians and supporting staff.
We had a disappointing change-management experience in the past. How steep is the FieldConnect learning curve?
FieldConnect is easy to learn and use, improving field technician adoption, making the time and material capture process simple, and eliminating inaccuracies and errors.
Want To Know More? Let’s Talk.
Take the next step and find out how FieldConnect accelerates a field service businesses like yours. Contact FieldConnect to schedule a demo or find out how our solutions bring new operational efficiencies, lower costs, and better outcomes.