For Facilities Maintenance Service Providers

Facilities Maintenance Job Scheduling & Management Software

Save Time & Money While Improving Service

There is a significant opening for providers of facility maintenance and service. Worldwide trends point towards facilities outsourcing much of their maintenance and service needs. Outsourcing now accounts for more than 50 percent of the total facilities management market in many of the world’s most popular regions. Landscaping and janitorial top the lists for service and maintenance requirements, but there is ample opportunity across the industry.

Facilities Maintenance and Service providers face a rapidly changing environment as technology concerns dominate the industry. Technology is consistently increasing its reliance on the Internet of Things (IoT). The ability to transfer data efficiently and accurately has never been more pressing. From management to technicians and customers, all parties involved in maintenance and service have new expectations for technology and data mobility. Additionally, the cost-sensitive nature of facilities management drives customer expectations and the need for efficient service delivery.

Environmental concerns also presenting issues to saving money and operating efficiently. A variety of compliance issues related to protecting the environment have become priorities for facilities of all types. Whether pertaining to air control quality, chemicals, hazardous waste, or a variety of other compliance areas, environmental concerns must be considered for providers of facility maintenance and service.

Providers can stay ahead of the curve by implementing field service software to manage and assist their mobile team. Mobile software permits the scheduling of maintenance jobs while also providing the ability to track and direct technicians for the most efficient routes, sending invoices, and more. Run your facilities maintenance service more efficiently while reducing cost.

Specific Challenges For Facilities Maintenance Service Providers

Efficiency is the name of the game in this industry. Being able to manage and mitigate failures is crucial. Customer demands for repair times are increasing markedly. A customer cannot afford impediments to their operations’ speed that result from failed equipment or other core facility functions. Managing these processes relies on adequate information, daily monitoring, and fast communication. The building owners and operators treat facilities management costs as overhead expenses. Field service providers that support this industry must prioritize controlling costs and maximize resources. Lost information and poorly documented service histories are fatal to facilities management and services.

Maintenance and service providers for facilities are faced with the particular challenge of managing a customer’s expectations. If expectations are exceeded, the service provided is regarded as far more positive. Understanding the customer’s expectations is core to being able to exceed them. Customers can be provided a portal to communicate with providers and develop realistic expectations based on a more thorough understanding of the service being provided.

Field service providers must show their abilities to maximize value by extending the lives of assets and resources. It is critical to justify solutions with transparent and accurate records for site service histories.

Many of the demands for maximizing resources can be achieved by effectively managing time. The proper software solutions can dramatically improve scheduling, management of tasks, and handling multiple clients, buildings, or locations. Choosing the correct software can be difficult, but professionals can clarify this process through a consultation.

Many of the demands for maximizing resources can be achieved by effectively managing time. The proper software solutions can dramatically improve scheduling, management of tasks, and handling multiple clients, buildings, or locations. Choosing the correct software can be difficult, but professionals can clarify this process through a consultation.

FieldConnect Solutions For Facilities Maintenance

Field service solutions from FieldConnect help your maintenance technicians shine in front of customers. FieldConnect’s online portal keeps them in the loop. They can check the status of orders, book service appointments, and answer billing questions without distracting your back office staff. Custom reporting forms make it easy to cover all regulatory compliance requirements.

Facilities Maintenance and Service technicians use FieldConnect and their digital devices to accept work orders and appointments. They can order parts and inventory, take payments, and deliver customer service while on site. FieldConnect is easy to learn and implement, so your experienced field staff will become FieldConnect’s most enthusiastic advocates.

The Frictionless Customer Journey For Field Service

FieldConnect customers and users

Commercial Equipment Tech Software Features

person in a hand

Schedule & Dispatch

Validate technician time-on-site with GPS

Find lost time and increase billing credibility

Self-Service Portal

Customer Portal

Online customer portal with easy support

Self-service saves time and delights customers

reducing the need for paper

Eliminate Paper/Attach Files/Forms

No more manual time cards

Simplify supervision and reduce billing disputes

hour glass tipping

Track Time

Track billable hours to the minute

Capture more billable time and labor

Tablet and Phone Anytime Anyplace

Use Any Device/Easy to Use

Works with any mobile and desktop devices

Use your preferred technology brand

dollar bill pointing down to show lower cost

Get Paid Faster/Invoicing on-Demand

Not at all, you can implement and begin using FieldConnect’s cloud-based mobile field service solutions with a small initial investment and a reduced IT overhead going forward.

FieldConnect manages the entire field service workflow, from initial bookings and dispatch, to service delivery and follow-up. Technicians receive everything they need to know about the customers, including names and account histories. Customers can follow the progress of their appointments online with the FieldConnect customer portal.
With FieldConnect, your technicians can easily attach documents and photos to a service call while on site and in real time, which improves the customer experience, builds trust, and accelerates the billing cycle.

Real-time connectivity allows your technicians to create accurate quotes from inventory stock levels and pricing, while they are still with the customer.

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Take the next step and find out how FieldConnect accelerates a field service businesses like yours. Contact FieldConnect to schedule a demo or find out how our solutions bring new operational efficiencies, lower costs, and better outcomes.