For Facilities Maintenance Service Providers

Facilities Maintenance Job Scheduling & Management Software

Save Time & Money While Improving Service

Facilities Maintenance and Service providers face a rapidly changing environment as technology and environmental concerns dominate the industry. Additionally, the cost-sensitive nature of facilities management drives customer expectations and the need for efficient service delivery.

Stay ahead of the curve by implementing field service software to manage and assist your mobile team. With mobile software you can schedule maintenance jobs, track and direct techs for the most efficient routes, send invoices and more. Run your facilities maintenance service more efficiently while reducing cost.

Specific Challenges For Facilities Maintenance Service Providers

Efficiency is the name of the game in this industry. The building owners and operators treat facilities management costs as overhead expenses. So field service providers that support this industry must prioritize controlling costs and do more with less. Lost information and poorly documented service histories are fatal to facilities management and services.

Field service providers must show their abilities to maximize value by extending the lives of assets and resources. You have to justify your solution with transparent and accurate records for site service histories. Finally, the shadow of compliance demands hangs over every facilities manager and the team responsible for service and maintenance. Field service providers cannot avoid the reporting requirements for building regulations and other compliance authorities

FieldConnect Solutions For Facilities Maintenance

Facilities Maintenance field service solutions from FieldConnect help your technicians shine in front of customers. FieldConnect’s online portal keeps them in the loop. They can check the status of orders, book service appointments, and answer billing questions without distracting your back office staff. Custom reporting forms make it easy to cover all regulatory compliance requirements.

Facilities Maintenance and Service technicians use FieldConnect and their digital devices to accept work orders and appointments. They can order parts and inventory, take payments, and deliver customer service while on site. FieldConnect is easy to learn and implement, so your experienced field staff will become FieldConnect’s most enthusiastic advocates.

The Frictionless Customer Journey For Field Service

Commercial Equipment Tech Software Features

Increase Capacity

Increase service capacity without adding staff

Increase field service revenue and profit margins

Attach Files

Attach files and photos to service calls

Information transparency means

Locate Technicians

Validate technician time-on-site with GPS

Find lost time and increase billing credibility

Use Any Device

Works with any mobile and desktop devices

Use your preferred technology brand

Eliminate Paper

No more manual time cards

Simplify supervision and reduce billing disputes

Easy To Use

Easy to learn and use for all employees

Technician buy-in increases staff retention

No Updates

Software remotely updated without IT

Redeploy time saved as new field service capacity time

Use a Customer portal

Online customer portal with easy support

Self-service saves time and delights customers

Capture Signatures

Capture customer signatures onsite and online, instantly

Reduced billing disputes to get paid faster

Capture Everything

Simplify time and materials capture

Less workflow friction means greater cost savings

Track Time

Track billable hours to the minute

Capture more billable time and labor

Use Dashboards

Create custom dashboards for different roles

Clear oversite delivers decision-making confidence

Save Money

Low up-front investment cloud solution

Less cost and higher productivity for increased return on investment

Not at all, you can implement and begin using FieldConnect’s cloud-based mobile field service solutions with a small initial investment and a reduced IT overhead going forward.

FieldConnect manages the entire field service workflow, from initial bookings and dispatch, to service delivery and follow-up. Technicians receive everything they need to know about the customers, including names and account histories. Customers can follow the progress of their appointments online with the FieldConnect customer portal.
With FieldConnect, your technicians can easily attach documents and photos to a service call while on site and in real time, which improves the customer experience, builds trust, and accelerates the billing cycle.

Real-time connectivity allows your technicians to create accurate quotes from inventory stock levels and pricing, while they are still with the customer.

FAQs

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Want to Know more? Let’s Talk.

Take the next step and find out how FieldConnect accelerates a field service businesses like yours. Contact FieldConnect to schedule a demo or find out how our solutions bring new operational efficiencies, lower costs, and better outcomes.