For Electrical Field Service Providers

Scheduling & Management Software for Electricians

Improve Response Time & Client Satisfaction

Customers in the electrical service industry expect outstanding work on short notice. Every minute that an issue delays the repair or an electrical system is offline costs your customers’ money. Technicians need a field service solution that is easy to learn and gets the job done. So they can restore service, order components, and quote additional work on site while they deliver exceptional customer experiences.

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Changes that Electrical Service Providers Face

Electrical field service providers need mobile field service solutions that work anywhere, regardless of the wireless network connectivity. Technicians must be capable of responding to power supply outages quickly and maximize first-time fix rates for customers.

After a long period of slow development, the power supply industry is heating up once again. New technologies change how electrical monitoring and Net Zero energy initiatives transform power supply and storage. Such changes bring risk and increased downtime.

FieldConnect Software Solutions for Electricians

The right solution is the one that minimizes downtime and delivers the highest first-time fix rates. Mobile field service technicians equipped with a digital device and FieldConnect can conduct servicing and update accounts in real time. They can respond to outages anytime and anywhere with or without a wireless signal.

  • Service Vehicle Tracking
  • Work Order Scheduling
  • Estimates & Invoicing

Technicians using FieldConnect can quote additional services and take payments on their digital devices, order parts, and deliver customer service while on site. FieldConnect is easy to learn and implement, so experienced technicians often become its most enthusiastic advocates.

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The Frictionless Customer Journey For Field Service

Solution Features

Increase Capacity

Increase service capacity without adding staff

Increase field service revenue and profit margins

Attach Files

Attach files and photos to service calls

Information transparency means

Locate Technicians

Validate technician time-on-site with GPS

Find lost time and increase billing credibility

Use Any Device

Works with any mobile and desktop devices

Use your preferred technology brand

Eliminate Paper

No more manual time cards

Simplify supervision and reduce billing disputes

Easy To Use

Easy to learn and use for all employees

Technician buy-in increases staff retention

No Updates

Software remotely updated without IT

Redeploy time saved as new field service capacity time

Use a Customer portal

Online customer portal with easy support

Self-service saves time and delights customers

Capture Signatures

Capture customer signatures onsite and online, instantly

Reduced billing disputes to get paid faster

Capture Everything

Simplify time and materials capture

Less workflow friction means greater cost savings

Track Time

Track billable hours to the minute

Capture more billable time and labor

Use Dashboards

Create custom dashboards for different roles

Clear oversite delivers decision-making confidence

Save Money

Low up-front investment cloud solution

Less cost and higher productivity for increased return on investment

FieldConnect enables your technicians to capture equipment, safety, compliance data through custom forms. A solution from FieldConnect automates how you handle compliance so you can meet and exceed all of your business and regulatory requirements.

FieldConnect manages the entire field service workflow, from initial bookings and dispatch, to service delivery and follow-up. Technicians receive everything they need to know about the customers wirelessly and quickly, including names and account histories. Customers can follow the progress of their appointments online with the FieldConnect customer portal.

With FieldConnect, your technicians can easily attach documents and photos to a service call while on site and in real time, which improves the customer experience, builds trust, and accelerates the billing cycle.

Real-time connectivity allows your technicians to create accurate quotes from inventory stock levels and pricing, while they are still with the customer.

FAQs

Companies Like You

Want to Know more? Let’s Talk.

Take the next step and find out how FieldConnect accelerates a field service businesses like yours. Contact FieldConnect to schedule a demo or find out how our solutions bring new operational efficiencies, lower costs, and better outcomes.