For Commercial Equipment Service And Repair

Management Software for Commercial Equipment Repair Service Providers

Help Your Technicians While Helping Your Business

Commercial Equipment Service and Repair operations run more smoothly when you have real-time connectivity and accurate information. The industry draws upon the core capabilities of field service businesses. The daily tasks of field service technicians in this market progress more efficiently, and the customer experience improves dramatically with a digital solution that delivers error-free information where it is needed.

Specific Challenges For Commercial Equipment Service And Repair

Frictionless data sharing is the key to satisfied customers and efficient operations for commercial equipment service providers. The diversity of equipment your field service technicians encounter can be problematic. The challenges include tracking inventory and parts ordering, dispatch scheduling, keeping repair and maintenance histories, and locating equipment scheduled for service or repair.

Customers experience frustration and dissatisfaction due to unclear service and repair status for equipment that they depend on for production and operations. EPA compliance forms for materials such as refrigerants add another layer of complexity and paperwork. The risk and cost of service errors and work duplication add a burden to field service providers that inevitably get carried over to customers in cost and delays.

FieldConnect Solutions For Commercial Equipment

With FieldConnect, you have solutions that transform your outside service operations. We connect your mobile field service technicians into your company information systems. FieldConnect integrates every stage of the field service workflow. Our online service portal keeps your customers in the loop. They can check the status of orders, book service appointments, and answer billing questions without distracting your back office staff.

Commercial Equipment field service technicians use FieldConnect and their digital devices to review assignments, order parts, and document services and update account history on site. The back office receives the data and automatically updates billing information in real time. Techs can attach photos to document the equipment and its location for the record. FieldConnect is easy to learn and implement, so your experienced field staff will become FieldConnect’s most enthusiastic advocates.

The Frictionless Customer Journey For Field Service

Solution Features

Increase Capacity

Increase service capacity without adding staff

Increase field service revenue and profit margins

Attach Files

Attach files and photos to service calls

Information transparency means

Locate Technicians

Validate technician time-on-site with GPS

Find lost time and increase billing credibility

Use Any Device

Works with any mobile and desktop devices

Use your preferred technology brand

Eliminate Paper

No more manual time cards

Simplify supervision and reduce billing disputes

Easy To Use

Easy to learn and use for all employees

Technician buy-in increases staff retention

No Updates

Software remotely updated without IT

Redeploy time saved as new field service capacity time

Use a Customer portal

Online customer portal with easy support

Self-service saves time and delights customers

Capture Signatures

Capture customer signatures onsite and online, instantly

Reduced billing disputes to get paid faster

Capture Everything

Simplify time and materials capture

Less workflow friction means greater cost savings

Track Time

Track billable hours to the minute

Capture more billable time and labor

Use Dashboards

Create custom dashboards for different roles

Clear oversite delivers decision-making confidence

Save Money

Low up-front investment cloud solution

Less cost and higher productivity for increased return on investment

FieldConnect gives technicians visibility into a customer’s site and equipment history, allowing them to work more efficiently and ensuring they have the right tools and parts for the job, improving first-time fix rates.

With FieldConnect, your technicians can easily attach documents and photos to a service call while on site and in real time, which improves the customer experience, builds trust, and accelerates the billing cycle.

FieldConnect uses GPS data to monitor technician location, and validate history against service calls to eliminate billing disputes, monitor productivity, and ensure efficient dispatching.

With the FieldConnect customer portal, your customers can check their real-time status information about appointments and billing, all without creating extra work for your back office team. They have more independence, which gives them improved satisfaction, builds trust, and delays due to billing disputes.

FAQs

Companies Like You

Want to Know more? Let’s Talk.

Take the next step and find out how FieldConnect accelerates a field service businesses like yours. Contact FieldConnect to schedule a demo or find out how our solutions bring new operational efficiencies, lower costs, and better outcomes.