Mobile Workforce Solutions
FieldConnect helps organizations harness the power of mobile to redefine employee and customer engagement.
FieldDispatch is a web-based drag-and-drop call taking, call planning and dispatching interface.
FieldDispatch is a secure, scalable web-based drag-and-drop, Outlook Style solution for dispatchers requiring real-time visibility into field operations to efficiently get the right people to the correct places and minimize technician time spent on the phone or waiting for assignment. FieldDispatch provides a suite of tools for dispatchers to run efficient operations, and companies to recruit and train new dispatch staff quickly.
- Access and adjust schedules from anywhere
- Predictive Availability® identifies available resources as they wrap-up
- Drag and drop calls with monthly, weekly and daily calendars
- Access historical customer information for call setup anywhere
- See location of field technicians on web-based map
- Send messages to field staff
Companies that deploy FieldDispatch as part of a workforce mobilization solution…
- Get more done with fewer field staff every day
- Grow revenue by sending staff to help customers more quickly
- Have fewer miscommunications with customers
- Keep their field staff working and making money
- Out-perform their peers