FieldDirect: Give Your Customers the Self-Service Experience They Expect

Your customers shouldn’t have to call your office every time they need an update, want to request maintenance and service, or need to make changes to an appointment. With FieldDirect, you can give them anytime access to the service information they need, while your team gets a more streamlined way to manage incoming requests.

Watch on demand as Thomas Vines and Mike Kennedy from FieldConnect give you an inside look at how FieldDirect helps service organizations deliver a better self-service experience — one that benefits both customers and back-office teams.

In this session, you’ll see how FieldDirect can help your customers:

• Submit service requests online
• View work orders & service history anytime
• Easily access invoices, quotes, forms, notes, & attachments
• Add new service sites & equipment directly through the portal
• View upcoming service & maintenance appointments in one place
• Request appointment changes without calling the office

Fill out the form to unlock the full session and see how FieldDirect helps your team reduce routine requests and save time — so they can focus on higher-value work.