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SOLUTIONS

Many organizations have chosen FieldConnect to help them leverage mobile workforce solutions to grow, compete and thrive. Visionary companies ranging from medical imaging, industrial machinery, specialty contracting, IT and telecom, HVAC & mechanical contracting and property management rely on FieldConnect’s solution platform to deliver mobile time entry and mobile workflows to their customers, employees, and executives.

FieldConnect Cloud

FieldConnect Cloud

FieldConnect Cloud combines our proven, on-premise mobile workforce management solutions with the convenience of a monthly full-service cloud subscription. Even better, with FieldConnect Cloud, you receive a worry-free IT experience that is configured, managed and supported by technical experts at FieldConnect.

FieldConnect Cloud natively integrates with Vista by Viewpoint extending the power of Enterprise Resource Planning (ERP) software driving productivity, increasing operational efficiency & effectiveness and igniting business growth.

FieldConnect Cloud Benefits include:

  • Lower upfront costs

  • Secure, full access wherever you work

  • Minimal IT involvement and investment

  • Faster onboarding and ROI realization

  • Extend your ERP functionality into the field and to customers delivering real-time communication

FieldAccess

Work Order Management – Equip field technicians with real-time visibility and tools to get their jobs done faster and smarter. Allow them to complete work orders, service forms, and labor records.

 

 Benefits of field service management include:

  • Gives technicians access to all site and asset history in real time, giving the field the power to work smarter and increasing first visit fix rates

  • Speeds inspection procedure data collection and storage, improving traceability and compliance of field inspections compared to manual procedures

  • Simplifies accurate field technician time entry and approval, leading to hard dollar and opportunity cost savings

  • Can operate off-line when the field technician has no data coverage and online for instant communication with the back office

     

FieldGateway

Dispatch/Back Office Management – Enable supervisors to view and reassign work orders, track labor by technician and team. FieldGateway provides the right field service information for the right back-office role, all with a single login.

Benefits of FieldGateway include:

  • Web-enabled planning, scheduling & dispatch capabilities (with FieldDispatch)

  • Real-time visibility into the status of your service calls

  • Lead management capabilities that allow you to find and manage new revenue opportunities when your techs don’t have access to your CRM system

  • Seamless integration with your existing accounting system allows for real-time flow of info between the back office and the field

FieldDirect

Customer Portal – Empower your customers to place service requests, check the status of their work orders and view site history & invoices with our customer portal solution.

  • Use FieldDirect as a sales tool to win new contracts and renew your existing ones

  • Free up your dispatchers allowing your customers to request service without ever picking up the phone

  • Entrench yourself in your customer’s business by giving them online access to work order status & maintenance history

FieldDispatch

Scheduling and Dispatch – Use FieldDispatch dispatch-solutions to:

  • Simplify resource allocation with multi-view drag-and-drop calendaring

  • Overcome service module scheduling limitations with multi-day, multi-week work order assignment capabilities

  • Speed technician deployment by assigning jobs directly from the work order

  • Engage your dispatchers in troubleshooting with online access to customer, site & equipment work order history

  • Improve situational awareness with mapping of customer and technician locations

  • Mobilize your back-office to dispatch from anywhere, anytime, with this web-enabled solution

FieldQuotes

Field Sales Quoting – Give field technicians the ability to seize sales opportunities and instantly quote business with real-time access to customer history, service agreements, and rate tables.

  • Empower technicians to quote add-on business on the job site

  • Eliminate paper-based quotes for your service sales team

  • Ensure that quotes comply with pricing established in your ERP with minimal back office involvement

FieldProject

Project Management – Project foremen, and crews enter, review and manage project information from web-enabled devices: active jobs, project history, crew time tracking, mobile form entry, material and equipment costs.

  • Eliminate duplicate data entry – enter project notes one time for everyone to see and review from anywhere based on permissions

  • Drive accountability for your team and your customer with digital signatures and on-the-spot reporting capabilities

  • Improve billing accuracy by assigning the right inventory to the job and tracking equipment usage, at the job site

Subcontractor Portal

FieldConnect’s Cloud-based Subcontractor Portal is a secure, web-based tool that enables you to manage each of your subcontractors as they accept and complete the work orders you assign or put out to bid.

  • Integrate

    Your service subcontractors into your workflow

  • Eliminate

    Surprises from delays and cost overruns

  • Achieve

    Timely invoicing of subcontracted work

    As the prime contractor, input your work order and then offer it to one or more subcontractors to bid the work. Based on bids and your business rules, you can assign work and the subcontractor can accept work – all via the web!

    Once the subcontractor accepts the work, completing it is a snap. The sub or the sub’s technician can view and complete the work order through their web browser – even at your customer’s site on a mobile device. Once the work is complete, the business rules you control make sure the subcontractor bills you at the right labor rate and parts cost.

    Best of all, the Portal lets you see in real-time what’s happening with your subcontracted jobs. For all of your subcontracted work orders, you can see the status through the portal from your phone, tablet, or browser.

  • Real-time visibility to subcontractor’s work

  • Accountability to the end customer

  • Faster invoicing for subcontracted work!

    Surface Your Sub(contractor)s. Contact us today!

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