Essential Features For Improving Field Service Organizations During A Pandemic
Businesses recovering from the economic impacts of COVID-19 can benefit greatly from an end-to-end field management software. As the pandemic continues, more and more companies are upgrading to cloud-based field management software to enhance productivity and customer experience without compromising safety.
In today’s climate, embracing forward-thinking technology can mean the difference between being competitive or getting left behind. So, how can you stay ahead of the curve?
If you want to succeed in a post-pandemic world, modern innovation is an absolute must. Managing operations remotely, in real-time, and with 100% accuracy is only possible with the right systems in place.
In this article, we’ll discuss the key characteristics of a successful field service organization, the role that digital field management software plays in efficient operations, and how you can apply the same strategies to strengthen your business.
Expertly Trained Field Technicians With Device Tracking
Field technicians play a vital role in ensuring that every job, delivery, and inspection request is done promptly and up to standard. However, miscommunication and delays can lead to errors, which could seriously impact the company’s reputation.
Technicians are often asked to visit several locations for time-sensitive procedures, which means that there are more opportunities for mistakes. To avoid this, they must be equipped with the right tools to perform their job well and according to safety and sanitation guidelines.
Field management software features on-demand device and time tracking. Both managers and customers will have real-time access to the technician’s location and deliverables. On the administrative end, this allows business owners to measure efficiency and dispatch technicians quickly. On the customer side, technicians will be able to update customers via any device, providing a more seamless customer experience.
Online Communication And Up-To-Date Information
Field service requires information on-the-go. From troubleshooting problems and reporting incidents to requesting for live chat or phone support, both technicians and customers need real-time access to the database and each other. A mobile field service solution is the key to uninterrupted communication from all sides.
Service requests and site visits have always required seamless communication, but it’s even more essential in the new normal. Multiple communication channels across multiple devices can help minimize in-person interactions. This helps technicians accurately diagnose or troubleshoot issues without putting a customer’s health at risk.
Conducting mobile inspections can also empower customers to solve problems while still being guided by expert technicians. This can reduce the number of minor service requests in the long term, and employees will be able to focus on tasks that require urgent attention and on-site visits.
Real-time communication can assist your technicians in other ways. With work safety guidelines constantly being updated, technicians should always have access to the latest rules and procedures. Any important announcements in compliance with local sanitation regulations are easily implemented across devices through a cloud-based hub. The same announcements can be sent to customers so everyone can make well-informed decisions about staying protected.
Digital Billing, Payment, And Inventory Management
Traditional accounting is prone to human error, so most businesses are choosing digital methods for accurate and reliable results. From automated invoicing and e-receipts to updating assignment statuses, artificial intelligence gathers relevant data and records them as they come in. A cloud-based system maximizes overall efficiency so you and your customers are always on the same page before, during, and after every transaction.
Additionally, inventory management can be challenging with a manual system. An organized end-to-end program allows you to minimize trips to the stockroom and facilitate faster turnovers, and reduce exposure to contaminants. This means that you can confidently provide a risk-free, efficient environment for workers and customers alike.
Responsive Mobile Solutions For Self-Service And Virtual Assistance
Self-service and virtual assistance are becoming increasingly useful in today’s digital economy. Field service organizations with responsive mobile software empower both technicians and customers by giving them the tools they need to be self-sufficient. With innovative cloud-based solutions, your customers can access their account from their own mobile devices to request for assistance and schedule appointments according to their needs.
By offering a platform with more built-in options, customers have full control over the experience from start to finish. This also allows field service managers to assess the urgency of each on-site visit before sending a dispatched technician to each customer. If customers are able to fix things on their end, you can prioritize other projects that require your immediate attention.
FieldConnect: Using Modern Technology To Your Advantage
Field service organizations are only as effective as their management systems. Customers and on-site workers require mobility, connectivity, security, and interactivity for smooth, risk-free operations day in and day out.
FieldConnect provides everything you need to handle documents, job requests, communications, and fulfillment – on any device, from anywhere. With our powerful digital solutions, you can reduce costs, boost productivity, and serve more customers.
Cloud-based technology is secure, more productive, and allows for easy remote workflow in all departments. Don’t get left in the dust by leading competitors in your industry. Request a FieldConnect demo and discover endless possibilities for success today!