Tips for ensuring dispatchers maintain scheduling

Tips for ensuring dispatchers maintain scheduling

Tips for Ensuring Dispatchers Maintain Scheduling The role of dispatch in the field service industry cannot go understated. Dispatchers are at the center of successful field service organizations. Many allusions to other professions can help us understand the critical and dynamic role dispatch teams fulfill in their support of a businesses’ operations. Let’s explore two. [...]


Preventing Data Loss in the Field Service Industry

Preventing Data Loss in the Field Service Industry

Preventing Data Loss in the Field Service Industry The Internet of Things (IoT)—and the growth of digital solutions broadly—have had a significant impact on the creation, distribution, and security of data. Data is now far easier to generate, with a breadth of nuances beyond most of our imaginations. From the raw data collected to the [...]


B2B SaaS Leader FieldConnect introduces Comprehensive Bundle of Services

B2B SaaS Leader FieldConnect introduces Comprehensive Bundle of Services The “Platinum Bundle” features five Mobile Workforce Management tools, including the popular Customer Self-Service Portal. Irvine, CA—August 26, 2020 —Today FieldConnect, a respected leader in B2B SaaS for Mobile Field Service providers, introduced its latest suite of 24/7 web-based products, the Platinum Bundle. As part of […]



Scheduling Tips

Field Service Technician Scheduling Tips

Field Service Technician Scheduling Tips Few industries rely on scheduling management in the same way as field service businesses. Being skilled and strategic at managing schedules is a necessary and critical function for any business that relies on field service technicians and other similar types of employees. The typical office job may have a wave—or [...]


How to Improve Customer Communications

Customer Communications

How to Improve Customer Communications You call your bank to check on a charge to your account that you do not recognize. “Please say or type your 16-digit account number,” says the automated voice. You dutifully oblige and then push the “3” button to reach a human. After a couple of minutes, a live voice [...]


Help Your Field Service Business

Introduction to FieldProject

How FieldProject Can Help Your Field Service Business How can construction companies better manage their many projects, especially in today’s ever-changing work environment? While remote work is business-as-usual, given the nature of the construction industry, some of the changes that impact the way we work require new approaches to maintain efficiency and visibility to all [...]


LEGO and FieldConnect Changed the World

The Building Blocks of Field Service

How LEGO and FieldConnect Changed the World In the days before electricity, Billund was an obscure Danish village, and Ole Kirk Christiansen was just a simple carpenter with ambition. As a young man, Christiansen turned his love of whittling and playing with wood into a business and, in 1916, he opened his own shop. While [...]


KPIs to Tell You If You’re On Track

Customer Satisfaction & Retention

6 KPIs to Tell You If You’re On Track Given the nature of our connected world and the impact of technological advances, it is little wonder that customer experience and satisfaction have risen to the top of the list of differentiators for so many companies. In many instances, customer satisfaction can be measured directly, via [...]


Corval’s ERP and FieldConnect

Native integration to Corval’s ERP, Vista by Viewpoint, is key for leveraging the true power of mobile workforce management solutions.

Native integration to Corval’s ERP, Vista by Viewpoint, …is key for leveraging the true power of mobile workforce management solutions. Challenge Corval initially purchased a third party field service solution that was designed to operate independent of an ERP. However, integration with Corval’s ERP, Vista by Viewpoint, was critical to providing its technicians’ with real-time […]



James CRAFT & Son Inc., Drives Companywide Efficiency And Accuracy With FieldConnect

Mechanical & HVAC contractor, James CRAFT & Son Inc., drives companywide efficiency and accuracy with FieldConnect

Mechanical & HVAC contractor, James CRAFT & Son Inc., drives companywide efficiency and accuracy with FieldConnect Founded in 1900, James CRAFT & Son Inc. is a family-owned and operated mechanical and HVAC contractor based in Manchester, Pennsylvania. Recognized for delivering top-quality craftsmanship, the company provides HVAC, plumbing, electric, sheet metal fabrication, service, design/build, and custom […]