Tips for ensuring dispatchers maintain scheduling

Tips for Ensuring Dispatchers Maintain Scheduling The role of dispatch in the field service industry cannot go understated. Dispatchers are at the center of successful field service organizations. Many allusions to other professions can help us understand the critical and dynamic role dispatch teams fulfill in their support of a businesses’ operations. Let’s explore two. [...] September 11, 2020  |  Author: Mike Johnson

Preventing Data Loss in the Field Service Industry

Preventing Data Loss in the Field Service Industry The Internet of Things (IoT)—and the growth of digital solutions broadly—have had a significant impact on the creation, distribution, and security of data. Data is now far easier to generate, with a breadth of nuances beyond most of our imaginations. From the raw data collected to the [...] September 4, 2020  |  Author: Mike Johnson

Productivity Tips for Field Service Technicians

Productivity Tips for Field Service Technicians Analyzing and measuring productivity has been of interest to all types of operations for centuries. Scientists have formally studied the realm of productivity since the 17th century. But many things have changed in that time. The laws governing labor have progressed, and our tools for assessing productivity have become [...] August 29, 2020  |  Author: Mike Johnson

How to Eliminate Field Service Paperwork

How to Eliminate Field Service Paperwork Making transitions in life or business can be challenging to envision. Yet, these transitions stand to offer access and resources that can dramatically enrich the way we operate. Take, for example, how some of us hold onto a nostalgia for the days of gathering around a radio for our [...] August 21, 2020  |  Author: Mike Johnson

Field Service Technician Scheduling Tips

Field Service Technician Scheduling Tips Few industries rely on scheduling management in the same way as field service businesses. Being skilled and strategic at managing schedules is a necessary and critical function for any business that relies on field service technicians and other similar types of employees. The typical office job may have a wave—or [...] August 14, 2020  |  Author: Mike Johnson

Customer Communications

How to Improve Customer Communications You call your bank to check on a charge to your account that you do not recognize. “Please say or type your 16-digit account number,” says the automated voice. You dutifully oblige and then push the “3” button to reach a human. After a couple of minutes, a live voice [...] August 7, 2020  |  Author: Mike Johnson

Introduction to FieldProject

How FieldProject Can Help Your Field Service Business How can construction companies better manage their many projects, especially in today’s ever-changing work environment? While remote work is business-as-usual, given the nature of the construction industry, some of the changes that impact the way we work require new approaches to maintain efficiency and visibility to all [...] July 31, 2020  |  Author: Mike Johnson

The Building Blocks of Field Service

How LEGO and FieldConnect Changed the World In the days before electricity, Billund was an obscure Danish village, and Ole Kirk Christiansen was just a simple carpenter with ambition. As a young man, Christiansen turned his love of whittling and playing with wood into a business and, in 1916, he opened his own shop. While [...] July 24, 2020  |  Author: Mike Johnson

Customer Satisfaction & Retention

6 KPIs to Tell You If You’re On Track Given the nature of our connected world and the impact of technological advances, it is little wonder that customer experience and satisfaction have risen to the top of the list of differentiators for so many companies. In many instances, customer satisfaction can be measured directly, via [...] July 17, 2020  |  Author: Mike Johnson