FieldConnect Customer Uses Field Workforce Automation Software
to Improve Workforce Efficiency
A FieldConnect customer focused on Maintenance & Construction and headquartered in Indiana, performs construction and maintenance work throughout the country. Their services include stormwater system maintenance, erosion control corrective action and prevention, petroleum equipment installation and maintenance, environmental consulting and remediation services, landscaping, and concrete and asphalt maintenance. The company dispatches more than 100 field technicians from its multiple locations.
The company’s technicians needed real-time access to information that would help them complete their work swiftly and accurately. They were using paper work orders and other documents, and the distribution of before-and-after repair photos, repair manuals, and worksite history was hampering job completions. Errors occurred from the manual data entry of paperwork orders into the company’s Enterprise Resource Planning (ERP) system, Sage 300 Construction & Real Estate (Sage CRE, formerly Timberline).
In addition, the company’s 25 crew leaders maintained paper time cards for their crews, which resulted in many man-hours spent reviewing and entering data.
The company purchased and implemented FieldConnect’s FieldAccess mobile technician software for its 100 technicians, as well as FieldConnect’s FieldDirect self-service call creation portal.
Within 9 months, the company’s Corporate Controller reported more than 25 hours per day in improved workforce efficiency.
“We have seen a great return on investment by saving time with crew leaders remotely logging labor for their whole team with one simple entry,” said the controller. “FieldConnect’s solutions have a feature which allows maintenance crew leaders to enter the same time for four techs on their team, which saves each crew leader an hour per night on the timesheet paperwork he used to do. With 25 crew leaders, that adds up to a lot of saved time and money over the course of the year. The employees love seeing their work order info in the field, and as an executive, I love saving major dollars on payroll per tech per week that was lost through paper-based timesheet inaccuracy.”
“We are now using FieldAccess to manage workflow in 35 states,” said the company’s CFO. ”We run a complex business with many electronic forms and FieldAccess handles it all. The bottom line is that this solution works.”