HVAC Contractor Improves Service with RealTime Workflows Using FieldConnect
Admore Air Conditioning Corp., based in Yonkers, New York was first incorporated in 1946 and has since been providing Heating, Ventilation, and Air Conditioning service to customers in the New York and New Jersey areas. The company is owner-operated and completely hands-on in all aspects of construction, installation, maintenance, and servicing of HVAC systems.
According to Justin Gibb, Service Division Manager at Admore Air, the company sought to improve efficiencies and track work more effectively. That’s what led Admore Air to choose FieldConnect, a mobile workplace platform that provides anytime, anywhere access to information and resources, which allows organizations to enhance customer and employee engagement. A major advantage to Admore Air is that FieldConnect integrates directly with Vista by Viewpoint, which the contractor uses as its ERP solution. “We wanted to be able to send work orders electronically to move away from relying on paper work orders,” he says. “We didn’t have a service management system in place that would allow us to do that.”
Gibb explains how work flows are now a smooth process for the 17 employees using FieldConnect: “The solution made work flows more efficient. Invoices aren’t getting missed and times are being logged properly.”
He adds, “The biggest advantage of using Field Connect is getting real-time information to the eld and back from the field, instead of having to wait for paper work orders to come back in the office. It’s all real-time, so anytime a field technician enters information into a work order, we can see it on our end in the office instantly.”
Being able to connect immediately and reliably is also an advantage for Admore Air. “Having work history on site is huge. If a technician’s on site, they can see what calls we’ve had there in the past, and have a sense of history on any repairs that were done there to help expedite the process of repairing a unit.”
Speed and time-savings are other bene ts that the contractor has realized. Gibb offers an example: “Faster invoice turnaround has helped expedite our billing process. It’s easier to document activity without losing any paperwork, so that helps us in that we don’t have to write off as many invoices.”
Gibb also appreciates that it’s an easy process, saying, “It’s very user-friendly, and the data in FieldConnect automatically goes into Vista by Viewpoint, so no duplicate data entry is required. It’s all real-time and accurate.