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Mobile and Web Based Solutions For Field Service
FieldConnect
FieldConnect’s suite of software solutions enable field service organizations to streamline operations, accelerate cash flow and improve customer satisfaction. FieldConnect delivers real-time service call information to all service stakeholders: customers, technicians and dispatchers.
In any field service environment there are several challenges to efficiently and effectively meeting contractual obligations at a competitive price. The information flow of a call can be broken into two major processes. The process flow
that deals with the customer and the process flow
that supports the field engineer.
FieldAccess, FieldDirect and
FieldLocator were designed to automate these processes and thereby minimize the cost of performing these critical functions.
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FieldAccess™
Increase revenue, enhance customer satisfaction and improve profitability . The FieldAccess solution, which is easy to install and deploy, delivers convenient, user-friendly functionality to field service engineers. Using any web enabled device (PDA, Laptop, Tablet PC, Blackberry or Desktop computer) a field engineer can directly access and update information in the company's field service management system. |
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FieldDirect™
Empower your customers with real-time service call information. Build customer loyalty and gain a competitive advantage while reducing the service delivery cost with 24/7 self-service access to open and track service calls. Because FieldDirect directly interfaces with your current service management database, it is familiar and easy to use, maximizing customer impact and minimizing complexity and cost. |
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FieldLocator™
Quickly monitor and track vehicle activity 24/7in real-time with a GPS solution integrated to your service management database. Locate vehicles and view the status of open work orders for an individual, a group or the entire field force, in real-time. Get the closest available qualified technicians to a critical customer call increasing the accuracy of arrival time to meet customer commitments. |
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