FieldConnect is not just in the business of selling technology. When your business invests in FieldConnect mobile workforce solutions, it gains an experienced partner with the know-how from hundreds of successful implementations.
All FieldConnect products integrate directly with the target ERP or accounting system database. They don’t rely on periodic synchronizations, and they don’t stand alone requiring your team to “sneaker-net” or make manual data entries into your accounting systems. FieldConnect products let you keep track of work orders, inventory changes, and time entries all in the ERP system with real-time updates visible through both FieldConnect and the ERP client interface.
Why do people resist change? Humans are creatures of habit, and fear of the unknown can be a major obstacle to the implementation of new technology. FieldConnect is not just in the business of selling technology. We’re expert at helping you and your team navigate a change to workforce automation in a positive and cost-effective manner. When your business invests in FieldConnect mobile workforce solutions, you gain an experienced partner with the know-how from hundreds of successful implementations. The FieldConnect set of best practices for deployment is the result of our many years of experience in the industry. Since 2002 – way before smartphones and connected tablets were around – we’ve been helping companies successfully roll out a mobile solution that is embraced by both field staff and back office employees. The implementation process is composed of a number of steps we take to ensure you get the most value from your FieldConnect system, including:
what do you need to bring over into the automated environment, and what will be changed and improved by the technology
fine tuning and optimizing the software to operate efficiently and connect seamlessly to your ERP or accounting system.
FieldConnect systems are highly configurable, allowing the software to conform to how you want to run your business
making sure each stakeholder in the system knows how to use FieldConnect tools quickly and accurately. Additionally, we’re very focused on promoting acceptance and adoption by the various levels of technology aptitude and interest in your company.
making sure that the configurations choices you’ve will operate smoothly in the “real world”
now that we’re assured of success, FieldConnect is still on the job making sure your system is meeting the promise and producing results. Our implementation professionals are equipped to handle even the most complex projects, helping you solve problems and create opportunities through the power of mobility. We are not consultants and will not nickel-and-dime you with consultation fees. When you choose FieldConnect you’re buying a partner – we’ll be there to see the project through and continue to be your field mobility partner as your business grows.
For any business-critical software, access to quality technical support is a critical component of the overall solution. FieldConnect’s comprehensive support plans allow you to realize maximum value from your mobility implementation. Our support team’s intimate knowledge of our solutions, as well as the underlying ERP system, ensures that your mobility solution will operate optimally as you grow and streamline your business. To meet the individual needs and budgets of our customers, we offer both Standard and Premium support plans.
Our biggest source of pride at FieldConnect is our customer focus and support. An important part of our team is the strong group of Customers who are our best advocates – and word of mouth sales force…
“FieldConnect’s team was great and flexible to our needs. The stability and ability to organize the work order made our scheduling life easier. We felt that FieldConnect grows with the customer in mind and adapted to our needs. The experience with implementation was easy and had a fluent flow for our data. The process couldn’t have gone any better.”
“FieldConnect’s software works as advertised – it is powerful, flexible, and easy to use, and the implementation has been professional and predictable. We wanted a solution to integrate with our accounting and project management software to streamline work order management and billing. FieldConnect’s solutions are tightly integrated with our Vista application and make for a winning combination.”
“We challenged FieldConnect to implement our mobile solution in a very short period of time and they met and exceeded that challenge. FieldConnect’s implementation staff worked closely with our Digital Solutions Engineer, Yamill Garcia, to have us up and running in less than a month. In the time we’ve been using FieldAccess, we have a happier service staff, 100% accurate electronic service tickets, and very impressed customers.”
“After researching many providers, FieldConnect offered us the most comprehensive, cost-effective solution for streamlining our field tech communication to back office, improving customer communication, and speeding up our entire delivery system. Ease and speed of implementation, as well as compatibility with our existing processes and infrastructure were key elements in our decision.”
“Prior to implementing FieldConnect we were using manual timecards. An average of an hour a day per technician was being added to timecards by rounding. This was for 32 techs. Then we had five managers who would spend 1-2 hours per week reconciling timecards and work order numbers. One hour per 32 techs making $20 an hour is an extra $3200 per week! Then you add manger time at $30 an hour and you have an additional $1200. This adds up to a total savings of $4400 per week.”