Empower Customers

Empower your customers with real-time service call information. Build customer loyalty while reducing the service delivery cost with 24/7 self-service access to open and track service calls. Because FieldDirect directly interfaces with your Microsoft Dynamics or Sage Timberline database, it is familiar and easy to use, maximizing customer impact and minimizing complexity and cost.

• Strengthening customer loyalty with 24/7 business hours



• Increase revenue and drive return visits



• Empower customers and gain a competitive advantage by delivering real-time service call information



• Improve profitability by reducing support costs through a self-service interface
  
  

Product Profile

• Seamlessly integrated to Microsoft Dynamics and Sage Timberline
• Customers can enter trouble tickets by logging into your site, rather than calling or e-mailing
• Access rights determined by login
• Role based presentation; customer restricted to information based on administrative setup
• Users can be set up to access one site or multiple sites
• Extensive customer report generation capabilities for a single site or multiple sites
• Display reports on screen, print or export to Excel
• View site description, call type, location, date/time entered, date/time promised and call status
• Public and private document folders accessible by all with login rights
• Web-based
• Easy to learn, easy to use intuitive user interface
• Rapid deployment