Mobile Solution For Field Service

In any field service environment there are several challenges to efficiently and effectively meeting contractual obligations at a competitive price. Gain a competitive advantage with real-time information at the point of service.

FieldAccess is a secure, scalable web based solution for field technicians requiring access to your existing Microsoft Dynamics or Sage Timberline field service database. FieldAccess is hardware independent operating on any device or combination of devices. All that is required is a device with a web browser.

• Increase revenues - no more missed parts or loss paper work. Billable time and parts are accurately captured at the point of service.



• Improve customer satisfaction - with real time up-to-date service call information, field technicians arrive on site fully prepared to fix the problem.



• Improved profitability - eliminate double-entry and error resolution by automating data capture at the point of service.
  
  

Product Profile

• Seamlessly integrated to Microsoft Dynamics and Sage Timberline
• Create new service calls from the field
• At a glance, technicians have access to all their open calls
• View quantities on-hand, in truck stock and across the organization
• Document parts failure with either free-form or standard drop downs notes
• Support labor charges manually or with auto-calculate
• Update call status ETA, Dispatch, Arrived, Complete
• Complete customer contact information
• Equipment history and warranty information
• Obtain customer's signature electronically
• E-mail or print a service report
• Easy to deployment easy to use
  
  

Available On:

• Microsoft® PDAs, Laptops, Tablet PC and Desktop Computers
• Palm Operating Systems
• Apple™ iPhones
• BlackBerry™ Devices

Product Brochures:

• FieldAccess for Microsoft Dynamics GP
• FieldAccess for Sage Timberline Software
• FieldAccess for Microsoft Dynamics SL