FieldConnect launches enhanced versions of FieldAccessTM, FieldDirectTM, FieldLocatorTM and FieldTimeTM
New updates significantly enhance feature sets and set new standard for field service mobilization
Irvine, Calif., September 25, 2008 FieldConnect, a leading provider of field service mobilization solutions, today announced the availability of the latest versions of their field service mobilization suite of software. Each solution has undergone a significant upgrade in infrastructure and functionality in order to deliver better performance, greater customize-ability, more functionality, and easier installation and administration.
“The 3.0 versions of FieldAccess, FieldDirect, FieldLocator and FieldTime represent a major improvement for FieldConnect customers and partners alike,” said Brian Anderson, president and chief operating officer of FieldConnect. “We are grateful for the practical feedback from our customers and partners that have helped us deliver a solution that not only meets, but exceeds expectations.”
“FieldConnect has enabled MCPc to expand its service reach further than we ever expected,” said Dale Phillips, CIO of MCPc Inc. (http://www.mcpc.com), a technology supplier and integrator with field technicians working nationwide. “Since implementing FieldAccess we have been able to eliminate paper and all of the associated overhead costs as well as improve the revenue for each field technician by a measureable amount. The FieldConnect team has been very responsive to our feedback and we are excited to use the new version 3.0 in our operations”
FieldConnect’s flagship products - FieldAccess, FieldDirect, FieldLocator and FieldTime - eliminate paper and manual errors while easing dispatcher duties, enhancing customer satisfaction and reducing time to invoice. This solution suite adds field service mobilization to Sage Timberline or Microsoft Dynamics SL or GP (formerly Solomon and Great Plains respectively) service management solutions, delivering real-time service call information to all service stakeholders: customers, technicians and dispatchers improving field technician profitability, empowering customer self-service and mitigating liability and losses by knowing where your fleet is at all times and what they are doing.
Specific features of version 3.0 include:New architecture: The entire suite of products has been re-architected using the Microsoft .Net platform. All of the core functionality along with any custom features has been incorporated into database driven tables allowing for easier deployment of future enhancements and custom development as well as facilitating greater security, privacy and scalability.
Streamlined Installation: Wizard driven installers for all products facilitate installation within minutes as all information is collected during the setup process and there is no need for edits to additional files or settings.
Enhanced Administration: Setup and configuration can now be completed in less than one hour with the addition of system-wide settings and database-driven options used to turn specific features on or off based on user role. Individual technicians may have multiple device options including PDA, smart phones (running Windows Mobile®, Palm®, iPhone®), and Blackberry as well as laptops or tablet PCs.
New Workflow and Features: Numerous customer-driven features and workflow processes have been added to further the usability in specific environments requiring signature capture, RMA and expense management as well as both real-time connectivity and offline device support.
About FieldConnect
FieldConnect maximizes customer satisfaction and profit per field technician by managing real-time service call information to all service stakeholders: customers, technicians and dispatchers. Our suite of software applications extends the Sage Timberline Office and Microsoft Dynamics SL and GP service management solutions with Field Service Mobilization. Customers that are already realizing substantial business benefits from FieldConnect include MCPc, Shuffle Master, Fette America, Simon Roofing and Dart. FieldConnect is a privately held organization based in Irvine, California and has been in business since 2002. We are a Sage Development Partner and a Microsoft Gold Certified Partner.
Contact:
Brian Anderson
FieldConnect, Inc.
949-428-1540
b.anderson@fieldconnect.com
