What is the Customer Journey and Why Is It Important to Your Service Business?
A Day in the Life - Meet Friendly Service Company who goes through the day using paper work orders and cumbersome Excel spread sheets for labor entry.
5 Signs You Need Cloud Field Service Management Software
We share 5 compelling reasons why cloud field service management software makes sense for your business.
How I Stopped Worrying and Learned to Love My Work Order App
So, when I found out my company was moving from good old paper Work Order forms and had two reactions: First, it’s going to take longer to get the job done, and second – JUST NO. Let me do my job, which is not jerking around with a tablet or smartphone.
Do These Glasses Make You Look Smart?
Earlier this year FieldConnect released a connection to work with XOEye Technologies wearable technology platform. XOEye products use “smart glasses” to capture and communicate visual and audio intelligence for real-time visibility. Field technicians are provided with industrial grade eyewear devices – smart glasses –that are equipped with XOEye’s software.
Field Technicians: Go Forth and Sell!
By Ric Hattabaugh VP Sales and Marketing FieldConnect -
There are some good reasons most contractors don’t have their field service technicians selling in the field. Some might say that if you may have the temperament to work with machines and have small interactions with Customers, but bringing up a sales opportunity and “closing a deal” is not part of the mix.
The root of one big problem that prevents contractors from turning their field service operation into a sales machine is fear.
That’s What He Said: Best Practices for Work Order Notes
With field service automation like FieldConnect’s FieldAccess, when you’re on a service call you’ll be collecting and displaying different types of data. You’ll enter labor, view a site history, enter parts, perhaps generate a purchase order and much more. Don’t overlook the importance of taking good notes.
Is Your Field Service Software in the “Continued Growth” or “Declining Quality” Phase?
You’ve probably heard of Moore’s Law, which predicts a growth path of function/cost for microprocessors, but have you heard of Lehman’s Law of Software Evolution? Prof. Meir M. Lehman, who worked at Imperial College London, studied how proprietary software develops over time – and it’s not always a rosy picture.
Field Workforce - Accordions ROCK!
When many people hear the word Accordion, visions of polka dancing and beer barrels spring to mind. If you’re a User Interface designer – or a field service or project worker - you may have an entirely different perspective. A User Interface (“UI”) designer’s job is to come up with the most effective way to present and collect information on a web page or application.