FieldConnect for IT / Networking Service Contractors

• Microsoft Dynamics GP for IT / Networking Service Contractors
• Microsoft Dynamics SL for IT / Networking Service Contractors
• Sage Timberline for IT / Networking Service Contractors

Running a business that services IT infrastructure requires careful attention to inventory, serial numbers, and customer assets. Whether you are an IT Support business running Microsoft Dynamics or Sage Timberline, you’re likely looking for ways to get the right technicians, to the right place to meet Service Level Agreements with your customers. FieldConnect works closely with IT Support contractors to streamline your field service operations and put new profits into your bank account.

FieldConnect is a secure, scalable solution for IT / Networking Service Contractors running Microsoft Dynamics GP, Microsoft Dynamics SL and Sage Timberline that enables an IT / Networking Service Contractor to...

• Create a service call and the service call is instantly delivered to the field
• A technician updates the status of his job, and the back office instantly reflects that change

• Billing information is submitted directly into the accounting software without re-typing or waiting for the paperwork to return from the field

• Create a service call in the back office and it’s instantly displayed on a map along side of your technicians’ locations
• Provide optimized routes for service calls scheduled within your accounting software

• Present service call information in a secure online portal to your customers
• Allow customers to see equipment history, before and after pictures, work performed, etc.
• New service requests from customers can be directly entered into your accounting software

• Link payroll with billing
• Send timecards electronically

• Fortify technicians with site history, equipment history, pictures and diagrams

• Know exactly where your vehicles are and where they’ve been
• See all your addresses from your accounting software
• Compare the payroll hours in your accounting software with the location of the service call and vehicle…automatically

• Invoicing, dispatching, and service calls continue to be managed with your existing accounting software, the way that your team is already most familiar with doing