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FieldConnect has been deploying solutions for field service since 2002 to some of the largest and most well respected companies across a wide range of industries. Our customer base includes large multi-national corporations with hundreds of technicians all the way through companies with five techs working in a single municipality. We invite you to contact us to speak with some of our customers who can relate their experience in dealing with FieldConnect. The letter below shares the thoughts of one of FieldConnect's customers and presents the experience that all of FieldConnect's customers should expect from us.
December 10, 2010
Rick Galyean
President
FieldConnect, Inc.
2151 Michelson Dr, Suite 262
Irvine, CA 92612
Mr. Galyean,
It has been just over three months since we have introduced FieldAccess and FieldDirect to our service & maintenance field technicians. In reviewing the period since the installation, we believe that this investment is one of the better decisions we've made in years.
As you promised, the start-up was relatively painless. Our IT consultant was impressed with your team's ability to interface with our existing database. From the testing and pilot program through the overall launch, your team worked behind the scenes without any disruption to our staff or operation. Following the pilot, it took one week to have each of our technicians throughout our regions trained and using the software full time.
Since the launch, FieldConnect has been a pleasure to work with. Our calls to your office get returned very quickly (usually within minutes). Our service managers reiterated that FieldConnect never says "can't," they accommodate our questions with solutions. We've had several customizations in the past few months to meet our specific business needs that were integrated seamlessly without interruption to our day-to-day business.
While we greatly appreciate the ease of installation and excellent customer service, the true measure of success is how your product has helped our business. Our service managers believe because we had no previous software in place to track true time or location, we have likely recouped as much as one hour per tech, per day in many cases of previously "rounded"/over-reported time - especially when taking travel time into account. From travel start to job complete, every minute is accounted for and exact. This has saved us thousands of dollars each week.
Because the start and stop time is automatically tracked directly from the field, our dispatchers spend less than half the time sending work orders to the field, checking technician locations, and retrieving updates. We have increased the communication to and from the field and decreased the time it takes to do it. Our service managers used to take the greater part of each Monday reconciling time cards against work orders. Now each spends less than an hour which allows them to focus on the most important task - managing our customers' business.
Using your product has improved the effectiveness of our service dashboard and put money back to the bottom line.
Best regards,
Al Santa Maria
Director, Service and Maintenance
KDC Service & Maintenance
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