Corporate Overview

Founded in 2002, FieldConnect assist service organizations gain a compelling competitive advantage by empowering customers, field technicians and dispatchers with real-time service call information. Designed to improve the efficiency of employees and enhance the experience of customers and partners.

FieldConnect is a Microsoft Certified Gold Partner and a Sage Timberline Silver Development Partner. Additionally, it products have been tested by Verites.

The FieldConnect family of products, FieldAccess, FieldDirect and FieldLocator, have been designed and developed by field service engineers to address several significant issues facing field service companies today including the following:

• Increasing cost in call center staffing, transportation and telecommunication
  
  
• Inefficient use of field service technicians
  
  
• Inaccurate and out-of-date data in service management information systems
  
  
• Lack of accountability in dealing with customer issues and meeting Service Level Agreement commitments
  
  
• Slow paperwork process accompanied by billing and collection delays